Megan Harbi

• Directed daily operations, ensuring alignment with company standards and enhancing customer experience.
• Implemented staff training programs to improve service quality and operational efficiency.
• Developed strategic marketing initiatives to increase brand awareness and drive sales growth.
• Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
• Achieved successful budget implementations through effective management. Enhanced employee performance with structured review processes. Streamlined training schedules andnorganizational flow of the day.
• Implemented effective inventory management strategies to ensure consistent product availability and limit waste.

• Supported the store manager and leadership team, overseeing store operations and ensuring high-level
client service.
• Developed and implemented strategies to drive store sales and increase profitability.
• Drove a 15% increase in conversions through upselling and customer consultations.
• Led 30+ associate’s in performance development aligned with sales KPIs.
• Coordinated and managed sales performance, service, and operations. Booking beauty consultations to
upsell and increase revenue.
• Created effective schedules based on hours allotted, current events, and weekly sales goals.
• Managed inventory levels to ensure product availability.

• Led, trained, and developed a team of 80 employees by providing clear direction, mentorship, and hands-on support. Fostered a positive team environment through strong communication, constructive feedback, and effective team-building practices.
• Managed full-cycle recruiting, including prescreening, interviewing, and onboarding, resulting in strong hiring outcomes and improved team performance. Oversaw daily store operations such as opening and closing procedures, inventory management, merchandising, scheduling, payroll, and bank deposits.
• Analyzed sales performance and projections regularly to support strategic decisions and drive business growth, contributing to a 22% revenue increase over three years. Delivered exceptional customer service, resolved conflicts effectively, and maintained strong relationships with both customers and team members.
• Thrived in a fast-paced environment by managing multiple priorities, driving sales and merchandising initiatives, and collaborating effectively with diverse teams.