Megan Harpring
Massillon,OH
Summary
A committed Individual and team member with a variety of experience who is looking to expand their work experience. A professional that utilizes experience and the desire to help others in order to optimize processes that will increase quality, efficiency, and customer experience. Works to meet and exceed corporate objectives and customer expectations with positive and strong communication skills. Extremely eager to learn more, expand skill set, and utilize years of education and experience to fulfill a role of increased responsibility and satisfaction.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Patient Support Representative
Ohio Medical Alliance
Remote
05.2020 - Current
- Kept a well organized work space and moved calls along efficiently and effectively in a fast work environment
- Maintained and continued to improve work resources through technology (using Google Docs, excel sheets, email, etc.)
- Increased calls answered from an average 30-40 to 60-70 in an 8 hour shift; increased business and number of patients
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff through different technologies.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Organized patient records and database to facilitate information storage and retrieval.
Office Manager / Quality Control Inspector
Arc Drilling, Inc
Greenville, SC
02.2015 - 01.2020
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
- Prepare and oversee processing and production records, including Contract Review, Traveler Packet Review, and all other record keeping
- Helped develop training protocols in alignment with company quality management systems and ISO 9001 standards and regulations
- Handled all incoming business and client requests for information
- Maintained computer and physical filing systems
- Daily experience working with different technologies (Excel, Microsoft Office, Microsoft Outlook, CMM reports, etc.)
- Performed quality inspections and drafted reports to detail non-conforming material issues
- Performed and created internal audit reports
- Facilitated in process improvements resulting in decreased errors
- Experience with continual improvement methods and procedures to increase workflow and efficiency.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
General Manager
Marco’s Pizza
North Canton, Ohio
08.2009 - 02.2015
- Ensure that each guest’s experience was positive, memorable, and consistent
- Cut Cost of Labor to under 25% while maintaining order times under 20 minutes.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Enhanced operational efficiency and productivity by managing inventory, budgets, accounts and costs.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Managed budget implementations, employee reviews, training, and schedules.
Intervention Specialist
Hoover High School
North Canton, Ohio
08.2013 - 06.2014
- Establish trusting and friendly relationships with parents and colleagues
- Performed psychological research methods to continually monitor student progress and identify areas of risk
- Created lesson plans and taught students reading, writing, history, math, and biology
- Modified the general education curriculum for special-needs students based upon a variety of instructional techniques
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
- Designed individual education plans to encourage student growth according to different learning abilities and needs.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
Education
Will Receive A Certificate in Data Analytics -
Case Western Reserve University / Data Analytics Boot Camp
02.2022 - 08.2022
Associate of Applied Science - Manufacturing Engineering Technology, Online
Northcentral Technical College
Wausau, WI 03.2017 - 05.2018
Bachelor of Science Education Degree - Intervention Specialist K-12: Mild To Moderate
Walsh University
Canton, OH 08.2009 - 05.2012
Skills
Written Communication
Data Management
Customer Service
Policy and procedure modification
Documentation and control
Statistical Process Control (SPC)
Root Cause Analysis
Continuous Improvement
Quality assurance
Inventory control and record keeping
Teamwork and Collaboration
G-Suite
Additional Information
- Professional development: , Student Teaching done at Marlington Middle School in a Reading/Writing resource classroom. Reading Endorsement Certificate ㅡ Awards Graduated from Walsh cum laude Dean’s List every semester Outstanding Graduate Award for MET President’s List every semester
Timeline
Will Receive A Certificate in Data Analytics -
Case Western Reserve University / Data Analytics Boot Camp
02.2022 - 08.2022
Patient Support Representative
Ohio Medical Alliance
05.2020 - Current
Associate of Applied Science - Manufacturing Engineering Technology, Online
Northcentral Technical College
03.2017 - 05.2018
Office Manager / Quality Control Inspector
Arc Drilling, Inc
02.2015 - 01.2020
Intervention Specialist
Hoover High School
08.2013 - 06.2014
General Manager
Marco’s Pizza
08.2009 - 02.2015
Bachelor of Science Education Degree - Intervention Specialist K-12: Mild To Moderate
Walsh University
08.2009 - 05.2012