Trinity Brewer
Phoenix,AZ
Summary
Compassionate Patient Support Representative known for productive and efficient task completion. Skilled in patient communication, documentation , and scheduling management. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Patient Support Representative
ProMedTek
Phoenix, AZ
01.2024 - Current
- Effectiently managed inbound/outbound calls and direct them to the appropriate station as needed
- Maintained accurate records of patient progress and updated patient information in the electronic health record system.
- Provided support and encouragement to patient to assist with daily treatments
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality of health information.
Team Leader
Whataburger
Phoenix, USA
10.2020 - Current
- Led a team of 6-10individuals in achieving quarterly sales targets, exceeding goal
- Ensured accurate inventory counts by counting stock then timely identifying and reconciling any discrepancies
- Used communication skills to resolve customer complaints effectively and professionally
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Education
High School Diploma -
Central High School
Phoenix, AZSkills
- Microsoft Suite
- Multi-tasking
- Leadership
- POS systems
- Written communication
- Oral communication
- Dependability
- Adaptability
- HIPAA compliance
- Call center experience
- Medical terminology
Timeline
Patient Support Representative
ProMedTek
01.2024 - Current
Team Leader
Whataburger
10.2020 - Current
High School Diploma -
Central High School