Megan Hendershot
West Palm Beach,FL
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
10
10
years of professional experience
Work History
SA/MH Case Management Supervisor
Behavioral Health Of The Palm Beaches
Lake Worth, FL
01.2021 - 05.2022
- Supervised a team of 9 case managers
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
Lead Case Manager
Behavioral Health Of The Palm Beaches
Lake Worth, FL
10.2020 - 01.2021
- Performed all case management tasks as well as trained all new case managers
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Evaluated treatment plans against individual goals and healthcare standards.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Helped patients receive appropriate, high-quality care with reasonable results.
Case Manager
Behavioral Health Of The Palm Beaches
Lake Worth, FL
06.2020 - 10.2020
- Review assessments from referring facilities and follow directions that were given
- Maintain contact with referral source and other key individuals
- Formulate a comprehensive treatment plan with clients that effectively addresses client issues
- Continue treatment planning process throughout client's stay in treatment, as it pertains to medical, legal, and employment issues
- Assist clients in understanding treatment goals and link clients with internal and external resources as needed to meet client needs
- Prepare the clients to maintain recovery post-discharge and develop a discharge plan that meets client needs for ongoing support.
Intake Coordinator
Behavioral Health of the Palm Beaches
Lake Worth, FL
08.2018 - 06.2020
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Education
GED - undefined
Thornhill Education Center
Skills
- Multi-line phone systems
- Data entry
- Customer service
- Discharge planning
- Group Therapy
- Verbal and Written Communication
- Conflict Resolution
- Crisis Intervention
- Workflow Processes
- Clerical Support
- Multitasking and Organization
- EMR Systems
- MS Office
- Alcohol and Substance Abuse
- Case Planning and Management
Timeline
SA/MH Case Management Supervisor
Behavioral Health Of The Palm Beaches
01.2021 - 05.2022
Lead Case Manager
Behavioral Health Of The Palm Beaches
10.2020 - 01.2021
Case Manager
Behavioral Health Of The Palm Beaches
06.2020 - 10.2020
Intake Coordinator
Behavioral Health of the Palm Beaches
08.2018 - 06.2020
GED - undefined
Thornhill Education Center
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