Megan Howie
River Falls,WI
Summary
Highly driven and resourceful business professional with 20+ years of experience and expertise in client and account management, process compliance oversight and execution
Possess excellent communication skills to explain customer options in effort to consistently maximize company profits while promoting customer satisfaction
Provide clients with financial and contract terms and
assist clients in selecting products based on needs and interests
Consistently demonstrate by ongoing ability to answer inquiries and resolve post-engagement problems with professional rapport and engagement
Overview
27
27
years of professional experience
1
1
Certification
Work History
Account Representative
ECMC
06.1997 - Current
- Responsible for seeking out borrowers late on payments and then strategizing solutions including, researching, developing and managing borrower repayment plans
- Responsible for training new employees and assisting in their skill development
- Assisted in coordinating the 'Caring for the Community' volunteer efforts by planning, executing and participating in volunteer opportunities for ECMC
- Led and assisted various committees including the WellBeing Network, events and challenges and supported multiple underserved groups to encourage and ensure support and results
- Consistently performed in the top 1% of collectors throughout career for planning and collecting on payment plans
- Implemented customized account plans to meet individual client needs
- Kept detailed records of customer interactions for optimal traceability
Realtor
Kruger Real Estate
03.2004 - 06.2009
- Cultivated a strong referral network, securing loyalty of clients and colleagues, thereby enhancing the brand's market presence and contributing to the annual growth in client base
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients
Education
Century College
St Paul, MNRotary International Leadership Courses
Skills
- Excellent active listening and verbal communication
- Relationship-building
- Critical thinking
- Persuasion
- Negotiation
- Data analysis
- Proficient in Microsoft Suite
- Proficient in various CRM software
Accomplishments
Consistently performed and delivered results in the top 1% of all company Account Representatives.
Volunteer Experience
Rotary International Youth Exchange, River Falls, WI, Director
- Developed and led Short Term Exchange program candidate interviews including interviewing participants and families for student exchange program
- Communicate with International Rotary leadership to match families with homes
- Organize and manage the River Falls Youth Exchange Program, Supervising students in Rotary International travel programs
River Falls Community Food Pantry, River Falls, WI, Volunteer
- Duties include, but are not limited to:
- Greeting guests and assisting with their needs
- Assisting with guest registration and inventory management
- River Falls School District, River Falls, WI, Volunteer
- Assisting K/1 gifted reading program
- Conducting exit interviews for high school seniors
Certification
Need to fill this in
Timeline
Realtor
Kruger Real Estate
03.2004 - 06.2009
Account Representative
ECMC
06.1997 - Current
Century College
Rotary International Leadership Courses