Jesse Hanley
Knoxville,TN
Summary
High-energy, results-driven retail and multi-unit leadership professional with extensive experience in sales, operations, and employee development. Proven success driving revenue growth, coaching leadership teams, and implementing operational standards across multiple locations. Strong relationship-builder with a hands-on leadership style focused on accountability, performance, and long-term growth.
Overview
2026
2026
years of professional experience
Work History
Director of Sales and Marketing
Brothers Bedding
Knoxville, TN
2024 - Current
- Provide executive oversight for 6 retail locations, managing and mentoring 6 General Managers and their associate teams.
- Lead sales strategy, marketing execution, and operational alignment across all locations to ensure consistency and growth.
- Develop and implement employee growth and leadership development programs, including coaching, succession planning, and performance improvement plans.
- Analyze store performance metrics including sales volume, staffing, inventory turns, and conversion rates to maximize profitability.
- Partner with General Managers on hiring, onboarding, training, and corrective action, ensuring accountability and adherence to company standards.
- Drive company growth initiatives through process improvement, performance benchmarking, and marketing initiatives.
Store Manager
Rooms To Go
Knoxville, TN
2020 - 2024
- Managed all aspects of store operations including inventory control, cash handling, budgeting, and opening/closing procedures.
- Successfully led store employees in a fast-paced retail environment through clear communication, coaching, and positive reinforcement.
- Conducted orientation sessions and coordinated on-the-job training for new hires to ensure performance readiness.
- Led daily, weekly, and monthly coaching sessions focused on sales performance, customer experience, and accountability.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Managed employee schedules to ensure proper staffing and productivity across departments.
- Delivered business strategies and implemented systems to improve operational efficiency, sales execution, and team performance.
General Manager
Aaron's Sales And Leasing
Lenior City, TN
2018 - 2020
- Oversaw daily store operations including sales performance, inventory control, cash management, and customer financing processes.
- Managed and trained employees to meet performance targets while maintaining strong customer satisfaction scores.
- Conducted employee coaching, counseling, and performance reviews to drive accountability and professional growth.
- Implemented scheduling and staffing strategies to support operational needs and maximize efficiency.
- Maintained compliance with company policies and procedures while driving consistent revenue growth.
Store Manager
The Bed Store
Knoxville, TN
2017 - 2018
- Directed daily store operations including sales, inventory management, staffing, and customer service standards.
- Recruited, trained, and coached associates to improve sales performance and customer engagement.
- Managed store scheduling, payroll, and inventory replenishment.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Maintained consistent operational standards while exceeding sales and service expectations.
Home Theater Sales Associate
HH Greg
Knoxville, TN
2013 - 2017
- Contributed to the development and implementation of training programs to maximize team performance across 3 locations.
- Increased sales performance by identifying improvement opportunities and implementing targeted solutions.
- Assessed reports to evaluate sales and service performance and implement operational changes.
- Organized product displays and maintained showroom presentation to enhance customer engagement.
- Recognized as “Top in Store” with 22% audio penetration and “Highest in Electronics” with 15% service penetration.
- Maintained an 8% profit margin and generated $15,000 in net profit.
Automotive Sales Professional
Secret City Chrysler
Oak Ridge, TN
2013 - 2013
- Closed vehicle sales through consultative selling, objection handling, and contract negotiation.
- Qualified buyers by matching customer needs to appropriate vehicle options and financing solutions.
- Responded to phone and email inquiries and converted leads into in-person appointments.
- Maintained productivity standards averaging 8 retail vehicle sales per month.
Soccer Coach Volunteer
Sevier Heights Baptist Church
Knoxville, TN
2012 - 2013
- Coached youth players ages 5 and under, focusing on skill development, teamwork, and sportsmanship.
- Planned and directed structured practice sessions to improve athletic ability and coordination.
- Coordinated team activities and supported overall program operations.
Education
High School Diploma -
Heritage High School
MaryvilleSkills
- Multi-Unit Leadership
- Sales & Marketing Strategy
- Employee Growth & Development
- General Manager Coaching
- Performance Metrics & Reporting
- Inventory & Budget Management
- Operational Process Improvement
- Team Building & Motivation
- Customer Experience Excellence
Timeline
Director of Sales and Marketing
Brothers Bedding
2024 - Current
Store Manager
Rooms To Go
2020 - 2024
General Manager
Aaron's Sales And Leasing
2018 - 2020
Store Manager
The Bed Store
2017 - 2018
Home Theater Sales Associate
HH Greg
2013 - 2017
Automotive Sales Professional
Secret City Chrysler
2013 - 2013
Soccer Coach Volunteer
Sevier Heights Baptist Church
2012 - 2013
High School Diploma -
Heritage High School