ASHLEY Mora
Columbus,OH
Summary
Dynamic operations leader with a proven track record at Condado Tacos, driving +3% same-store sales growth and $1M+ in labor savings. Expert in multi-unit leadership and team development, leveraging data-driven decisions to optimize processes and enhance guest experiences. Committed to operational excellence and strategic growth in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Condado Tacos
columbus , OH
09.2024 - Current
- Directed operations across 52 locations, ensuring consistency, execution, and financial performance
- Managed multi-unit P&L, leadership development, and brand standards
- Drove +3% same-store sales growth and optimized revenue opportunities
- Implemented labor strategies saving $1M+ annually and improved scheduling accuracy
- Reduced COGS by 1.7% through process improvements and vendor alignment
- Partnered cross-functionally to execute company-wide initiatives and improve collaboration
- Enhanced guest experience, retention, and long-term brand performance
- Supported new restaurant openings with operational readiness, leadership training, and early profitability
Regional Manager
Condado Tacos
Columbus, Ohio
01.2019 - 09.2024
- Led operations for multiple restaurant locations, enhancing profitability and ensuring brand consistency
- Managed new restaurant openings, achieving operational readiness and effective staff training for financial stability
- Identified and capitalized on revenue opportunities, boosting catering services and increasing overall sales performance
- Developed and executed guest retention and loyalty programs, significantly increasing customer satisfaction and repeat business
- Mentored leadership teams, fostering a high-performance culture focused on accountability and continuous improvement
Senior General Manager
Condado Tacos
Columbus, Ohio
04.2016 - 01.2019
- Managed multi-unit operations, overseeing P&L, staffing, and guest experience
- Led turnarounds in underperforming locations, improving financial and team performance
- Leveraged KPIs and data to drive revenue growth, margin improvement, and operational consistency
- Implemented cost controls and team development initiatives to boost profitability and satisfaction
- Built leadership pipelines through coaching and performance management
- Directed restaurant openings, ensuring on-time, on-budget launches
- Established operational systems including inventory, POS, and standardized checklists
- Facilitated inaugural GM meeting to align leadership and increase engagement
International Trainer
Carrabba's Restaurant
Maumee, OH
01.2015 - 01.2016
- Led training and onboarding for new international locations in São Paulo, Brazil
- Collaborated with cross-functional teams to standardize operational procedures and enhance brand consistency across markets
- Developed training programs for new staff on service standards and menu knowledge.
Education
Bachelor's Degree - Health Care Administration, Business Administration and Management
University of Toledo
Toledo, OH, US12.2015
Skills
- Multi-unit leadership
- Strategic operations
- Sales & revenue growth
- Process & efficiency optimization
- Guest experience & retention
- Cross-functional leadership
- Team development
- Budgeting & cost control
- Profit optimization
- Market expansion & new openings
- Data-driven decisions & KPI management
- Operational standardization
- Effective communication & logistics
Certification
Food safety Proctor
Languages
- Bilingual
- Spanish
- Bilingual
Key Strengths And Competencies
- Multi-Unit Leadership & Strategic Operations
- Process Improvement & Efficiency Optimization
- Revenue Growth & Sales Performance Enhancement
- Guest Experience & Retention Strategy
- Cross-Functional Team Leadership & Development
- Budgeting, Cost Control & Profitability Maximization
- Market Expansion & New Restaurant Openings
- Data-Driven Decision Making & KPI Management
- Operational Process Standardization
- Effective Communication & Executive-Level Stakeholder Engagement
Timeline
Director of Operations
Condado Tacos
09.2024 - Current
Regional Manager
Condado Tacos
01.2019 - 09.2024
Senior General Manager
Condado Tacos
04.2016 - 01.2019
International Trainer
Carrabba's Restaurant
01.2015 - 01.2016
Bachelor's Degree - Health Care Administration, Business Administration and Management
University of Toledo