Megan Irvan
West Valley City,UT
Summary
Diligent Hospitality Worker delivering best-in-class service while enhancing establishment reputation through exceptional people skills. Resourceful professional in manufacturing and production environments achieving high productivity and efficient task completion through expertise in machinery operation, quality assurance, and safety protocols. Committed to maintaining workplace safety and meeting production targets, fostering teamwork, problem-solving, and adaptability.
Overview
1
1
Certification
2
2
years of post-secondary education
23
23
years of professional experience
Work History
Hospitality Assistant Manager
Quality Inn and Suites
Draffinville, KY
04.2017 - 03.2021
- Supported front desk operations at Quality Inn and Suites with guest check-ins
- Assisted guests with room requests, amenities, and local information
- Coordinated housekeeping schedules and room readiness across Quality Inn and Suites
- Responded to guest concerns with calm, courteous service
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Conducted regular inspections of the premises to ensure health and safety regulations were met.
- Assisted in training new hospitality staff members on policies and procedures.
- Processed payments accurately using cash registers or other payment systems.
- Checked that all equipment was functioning correctly prior to use.
Lead Production Operator
Pella Windows
Murray, Kentucky
09.2010 - 03.2015
- Led production line operations at Pella Windows manufacturing facility.
- Coordinated workflow with team members and shift supervisors.
- Trained operators on safe assembly and material handling procedures.
- Followed safety standards across production and work areas.
- Implemented safety protocols and ensured that all workers followed them at all times.
- Resolved issues with equipment or materials quickly to minimize disruptions to operations.
- Provided technical support to other departments as needed during peak periods of activity.
- Maintained inventory levels of raw materials and notified purchasing department when additional supplies were needed.
- Created detailed reports documenting machine downtime, repairs, and preventive maintenance activities.
- Evaluated employee performance regularly and provided feedback on areas needing improvement.
- Enforced company policies in accordance with local laws, regulations, and industry standards.
Lead Production Operator
US Synthetics
Orem, Utah
03.1998 - 04.2004
- Coordinated with maintenance teams to resolve equipment issues and reduce downtime
- Enforced clean work areas and supported continuous improvement on production lines
- Trained new employees on proper operating procedures for all machinery used in the production process.
- Monitored production processes and identified areas of improvement to maximize efficiency.
- Developed strategies for optimizing workflow and meeting deadlines while minimizing waste.
- Analyzed data from various sources to identify trends and potential problems with product quality or quantity output.
Education
Associate of Science - Medical Specialties
Steven's Henager College
Provo, UT 05.2002 - 05.2004
Orem High School
Orem, UTSkills
- Front desk operations
- Reservation systems
- Payment processing
- Housekeeping management
- Health and safety training
- Inventory control
- Workflow optimization
- Staff scheduling
- Cost control strategies
- Team supervision
- Problem resolution
- Conflict resolution
- Effective communication
- Workload prioritization
- Critical thinking
Accomplishments
- 2021 Choice Hotels Platinum Award
- 2020 Choice Hotels Gold Award
- 2019 Choice Hotels Silver Award
- 2018 Choice Hotels Bronze Award
Certification
- Certified in Going Green
- Lock out tag out
Timeline
Hospitality Assistant Manager
Quality Inn and Suites
04.2017 - 03.2021
Lead Production Operator
Pella Windows
09.2010 - 03.2015
Associate of Science - Medical Specialties
Steven's Henager College
05.2002 - 05.2004
Lead Production Operator
US Synthetics
03.1998 - 04.2004
Orem High School