Megan Jack
Lynchburg,VA
Summary
Shift Supervisor at Starbucks with proven expertise in operations management and conflict resolution. Successfully enhanced customer satisfaction through effective team coaching and efficient inventory control. Skilled in cash handling and espresso machine operation, consistently delivering high-quality beverages while fostering a collaborative work environment.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2024 - Current
- Oversee and direct baristas in the preparation and serving of high-quality coffee and other beverages, ensuring adherence to Starbucks’ recipes and beverage quality standards.
- Manage customer service operations during shifts, including handling customer complaints, ensuring customer satisfaction, and maintaining a welcoming store environment that meets all five of the Starbucks standard key moments.
- Perform cash management duties, including operating the cash register, counting safe, counting down cash drawers, managing financial transactions, and preparing bank deposits.
- Inventory management, including ordering supplies and conducting inventory counts.
- Preparing the floor, assessing and solving bottlenecks that impact production to ensure efficient operational flow and enable baristas to nail personal connections with customers.
- Implement and enforce health and safety regulations and cleanliness standards in the store to ensure a safe, and welcoming, environment for both partners and customers!
- Coach baristas in accordance with the operational and customer interaction standards that Starbucks holds.
- Complete store opening and closing procedures.
Pizza Chef
Cucci's Pizzeria
09.2023 - 08.2024
- Operated pizza creation, baking, and presentation ensuring a great experience for customers.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Handmade sandwich bread
- Opening and closing pizza station duties
- Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05-2028
Biblical Studies
Word of Life Bible Institute
Pottersville, NY08-2023
Skills
- Inventory control and record keeping
- Operations management
- Conflict resolution techniques
- Kitchen staff supervision
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Drink preparation speed
- Cash handling accuracy
- Equipment troubleshooting
- Espresso machine operation, beverage craft
- Order processing efficiency
- Staff Development
- Food production management
Timeline
Shift Supervisor
Starbucks
08.2024 - Current
Pizza Chef
Cucci's Pizzeria
09.2023 - 08.2024
Bachelor of Science - Communications
Arizona State University
Biblical Studies
Word of Life Bible Institute