Megan Johnson
Racine,WI
Summary
Dynamic professional with extensive experience at Lincare, excelling in complaint handling and team member training. Proven track record in enhancing customer satisfaction through effective problem-solving and streamlined processes. Adept at managing escalated issues while fostering strong relationships, ensuring high-quality customer support and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Lead Customer Service Representative
Lincare
2018 - Current
- Led team in resolving complex customer inquiries, ensuring high satisfaction levels.
- Trained new representatives on company policies and customer service protocols.
- Facilitated effective communication between departments to enhance service delivery.
- Implemented process improvements that streamlined customer support workflows.
- Managed escalated customer issues, providing timely resolutions and maintaining relationships.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Childcare Teacher
Christ Church Childcare
2006 - 2018
- Developed engaging lesson plans to enhance children's cognitive and social development.
- Fostered a safe and nurturing environment for children, promoting emotional well-being and positive behavior.
- Implemented age-appropriate activities that stimulated learning through play and exploration.
- Collaborated with parents to provide updates on child progress and address individual needs.
- Assisted in maintaining cleanliness and organization of classroom materials and resources.
- Monitored children's interactions to encourage cooperative play and conflict resolution skills.
Education
High School Diploma -
Horlick High School
Racine, MNSkills
- Complaint handling
- Team member training
- Work prioritization
- Call management
- Customer support
- Order processing
- Appointment scheduling
- Problem-solving
- Insurance knowledge
- Qualifications for DME
Timeline
Lead Customer Service Representative
Lincare
2018 - Current
Childcare Teacher
Christ Church Childcare
2006 - 2018
High School Diploma -
Horlick High School
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