Megan Johnson
Ringgold,GA
Summary
Motivated and dependable professional with strong communication, organization, and problem-solving skills. Passionate about helping others and growing in a people focused role
Overview
7
7
years of professional experience
Work History
Health Navigator
Blue Cross Blue Shield of TN
05.2023 - Current
- Reaching out to members with identified gaps in care; encouraging and motivating them to become compliant; offering assistance in locating providers and appointment scheduling
- Facilitating research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program related inquiries
- Conducting educational telephone calls advising members of available benefits, services and programs; completes health needs assessment, and refers members to population health management programs as appropriate
- Facilitating research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program related inquiries
- Managing system work queues; screening identified members for eligibility, prior case activities, recent claims, customer service inquiries and authorization history; assigning members to clinical team for call outreach and intervention
- Assisted patients in accessing housing, financial assistance and other community resources.
Occupational Therapy Technician
Siskin Hospital For Physical Rehabilitation
06.2022 - 04.2023
- Assist Occupational therapists in providing patient care and support during therapy sessions
- Ensure a clean and organized environment for therapy activities
- Provide excellent patient service by addressing patient needs and concerns
- Collaborate with healthcare team members to enhance patient outcomes
- Perform office tasks
- Maintain focus and attention to detail even with frequent interruptions
- Help maneuver patients of various sizes and functional abilities
Lab Technician
TSU Nursery Research Center
01.2019 - 07.2020
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Assist Lab manager and graduate students in data collection for nursery collection.
- Assisted in specimen collection, identification, data recording and assisting in field studies
Education
Psychology
University of Tennessee of Chattanooga
Chattanooga05-2022
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Active listening
- Adaptability and flexibility
Timeline
Health Navigator
Blue Cross Blue Shield of TN
05.2023 - Current
Occupational Therapy Technician
Siskin Hospital For Physical Rehabilitation
06.2022 - 04.2023
Lab Technician
TSU Nursery Research Center
01.2019 - 07.2020
Psychology
University of Tennessee of Chattanooga
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