Megan King
Okeene,OK
Summary
Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.
Overview
21
21
years of professional experience
Work History
Patient Account Representative
Okeene Municipal Hospital
Okeene, OK
02.2020 - Current
- Print remittance for BCBS and Medicare for hospital and clinic.
- Post all remittance for BCBS, Medicare and Medicaid.
- Process of Medicaid claims online.
- Process all Account Receivable Statements daily.
- Work all Workqueues daily.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Researched billing errors and discrepancies to initiate corrective action.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Established relationships with customers to encourage payment of delinquent accounts.
Collections
Okeene Municipal Hospital
Okeene, OK
03.2018 - 02.2020
- Able to work in multiple positions to help with the workflow.
- Worked to process all Bad debt accounts to a new company.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist
Okeene Municipal Hospital
Okeene, OK
09.2012 - 03.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Prepared Cash sheets for posting patient and insurance payments.
- Scanning all documents for Hospital visits.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Responded to inquiries from callers seeking information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Learned and adapted quickly to new technology and software applications.
Collections
Fairview Regional Hospital
Fairview, OK
07.2012 - 09.2012
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
Office Manager
Dobrinski Chevrolet Of Okeene
Okeene, OK
01.2007 - 07.2012
- Managed all new hires.
- Process payroll bi weekly.
- Ran Monthly Customer statements.
- Processed all Accounts Payable.
- Managed monthly financial statements.
- Assisted in managing benefits for employees.
- Controlled finances to lower costs and keep business operating within budget.
- Oversaw all new inventory.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained computer and physical filing systems.
Customer Relations Representative/Title Clerk
Dobrinski Of Kingfisher
Kingfisher
05.2003 - 08.2006
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Started and Completed all Loan contacts along with Title paperwork for the customers.
Education
Medical Billing And Coding
AAPC
Online12.2024
Certification - Accounting
Autry Technology Center
Enid, OK03.2018
High School Diploma -
Okeene High School
Okeene, OK05.2003
Skills
- Service Quality Standards
- Medical Terminology
- HIPAA Compliance
- Data entry proficiency
- Negotiation and Resolution
- Insurance Billing
- Medical Billing Understanding
- Account Monitoring
- Payment Scheduling
- Healthcare industry understanding
- Coding
- Managing Delinquent Accounts
- Delinquent Account Notification
- Updating Customer Accounts
- Training and Teaching
- Insurance Company Communication
Timeline
Patient Account Representative
Okeene Municipal Hospital
02.2020 - Current
Collections
Okeene Municipal Hospital
03.2018 - 02.2020
Receptionist
Okeene Municipal Hospital
09.2012 - 03.2018
Collections
Fairview Regional Hospital
07.2012 - 09.2012
Office Manager
Dobrinski Chevrolet Of Okeene
01.2007 - 07.2012
Customer Relations Representative/Title Clerk
Dobrinski Of Kingfisher
05.2003 - 08.2006
Medical Billing And Coding
AAPC
Certification - Accounting
Autry Technology Center
High School Diploma -
Okeene High School