MEGAN KING
Pasadena,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Focused on team collaboration and consistently achieving results. Reliable and adaptable in dynamic environments.
Overview
18
18
years of professional experience
Work History
Call Center Representative
AEG Vision
Dallas, TX
05.2022 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high-volume calls while maintaining quality standards and adherence to protocols.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Medical Receptionist/ Pre-tester
Visionmakers
06.2018 - 05.2022
- Conducted pretesting procedures for doctors and prepared exam rooms
- Helped to increase customer return rates by providing excellent customer service at all times
- Checked patients in and out
- Obtained insurance information and eligibility
- Managed database for all appointment/pickup reminders
- Responsible for all patient emails and correspondence
- Processed medical insurance claims and payments
- Managed multi-line phone system and pleasantly greeted patients
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Adhered to strict HIPAA guidelines to protect patient privacy.
Waitress
Bob Evans
08.2008 - 06.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High school diploma - Business Administration
JVS, Troy High School
Piqua, Troy05.2009
Skills
- Organization
- Time Management
- Detail-oriented
- Critical thinking and problem solving
- Customer service
- Verbal and written communication
References
Dr. Iain Kelly
Optometrist
WarWar Eye Group
937-776-4788
Michala Harris
Waitress
Bob Evans
937-308-3789
Leigha McDevitt
EMT
Pasadena
410-688-8684
Dr. Richard Fenton
Optometrist
Visionmakers
937-361-9632
Timeline
Call Center Representative
AEG Vision
05.2022 - Current
Medical Receptionist/ Pre-tester
Visionmakers
06.2018 - 05.2022
Waitress
Bob Evans
08.2008 - 06.2018
High school diploma - Business Administration
JVS, Troy High School