Miranda Dimas

• Completed high volume of inbound calls every day
• Handled escalated calls without needing assistance from management
• Handled calls accurately and efficiently
• Became the lead of my team in December 2022

-Took part in numerous projects to enhance performance outcomes

-Hosted educational trainings for new hires, workflow updates, systematic updates, coachings, etc.

-Assisted with interviewing new hires to find the best personnel for our team

-Assisted with resolving team's concerns/ issues in an accurate and quick manner

• Started as a preschool teacher and grew into an elementary assistant teacher
• Designed and implemented sensory activities to examine various dimensions of sight, touch, smell, and sound
• Developed, planned, and prepared classroom activities
• Communicated with parents on student progress, potential challenges, and ways to foster engagement for academic success
• Built strong relationships with students, staff, and parents.

• Provided genuine and exceptional customer service
• Trained new retail team members in customer service and company policies
• Assisted with price markdowns and merchandise changes on shelves
• Covered multiple store areas by cross-training in different roles.