Stevie Roscoe
Albuquerque,NM
Summary
Dedicated team lead successful in managing the metrics, attendance, and well being of a team of callers. Solid experience in the call center environment with a history of achieving individual call center metrics. Skillful in self managing to succeed.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Dreamstyle Remodeling
Albuquerque, NM
11.2017 - Current
- Use a script to understand customers needs and schedule a remodeling consultation that best fits their needs and schedule.
- Enter information accurately and notate the customers needs thoroughly for the representative going to the consolation.
- Take inbound calls as they come in and make outbound calls consistently.
Maid
Merry Maids
Albuquerque, NM
03.2017 - 11.2017
- Worked on a cleaning team and maintained clean and comfortable environments in commercial buildings and residential homes by vacuuming, mopping, dusting, cleaning the kitchen, and cleaning the bathroom.
Lab Technician
Celebrate Dental
Albuquerque, NM
04.2015 - 03.2017
- Properly sanitized dental instruments after use and prepared clean trays for dental assistances.
- Completed detailed models of patients' mouth to built and shape wax fittings as a step to insure the patient would receive a comfortable fitting denture or partial.
- Completed detailed models of patients' mouths and used appropriate tools to create snug, comfortable fitting retainers.
Education
Assosiates - Computer Information Systems: Digital Media
Central New Mexico Community College
Albuquerque, NM05.2019
Skills
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Data Entry
- Call Volume and Quality Metrics
- Computer Proficiency
- Organization
- Self Management
- Patient and Empathetic
- Verbal and Written Communication
Timeline
Call Center Representative
Dreamstyle Remodeling
11.2017 - Current
Maid
Merry Maids
03.2017 - 11.2017
Lab Technician
Celebrate Dental
04.2015 - 03.2017
Assosiates - Computer Information Systems: Digital Media
Central New Mexico Community College