Megan Klaers
Cambridge,MN
Summary
Collaborative leader partnering with coworkers to foster an engaged and empowering work culture. Proven track record of building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Customer Service Representative with exceptional oral and written communication skills, active listening abilities, and analytical problem-solving capabilities. Dedicated to enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Patient Care Coordinator
Cambridge Family Dental
08.2023 - 06.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
Service Cashier
John Hirsch's Cambridge Motors
06.2020 - 05.2022
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Handled 20-30 customer inquiries, resolving issues promptly for increased satisfaction.
- Provided exceptional customer service, resulting in repeat business and positive feedback from 20 patrons daily.
- Inspected -30-40 service repair orders and parts invoices to encourage proper completion and accuracy.
Hairstylist Manager
The Barbershop
05.2018 - 03.2020
- Developed loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care for over 17 years.
- Coordinated continuing education opportunities for hairstylists through workshops, seminars, trade shows, ensuring that my skills are up to date on current trends and techniques.
- Created welcoming atmosphere within salon by fostering strong relationships among staff members and promoting open communication channels between employees at all levels.
- Streamlined appointment scheduling to maximize daily bookings while minimizing wait times for clients.
Hair Salon Manager
Hair Designers of Blaine
11.2012 - 06.2018
- Servicing 10-15 enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly daily .
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
Education
Cosmetology
Model College of Hair Design
Saint Cloud, MNSkills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Attention to Detail
- Insurance Verification
- Active Listening
- Problem-solving abilities
- Data Entry
- Professionalism and Ethics
Certification
Obtained Cosmetology Manager's License in 2009.
Timeline
Dental Patient Care Coordinator
Cambridge Family Dental
08.2023 - 06.2024
Service Cashier
John Hirsch's Cambridge Motors
06.2020 - 05.2022
Hairstylist Manager
The Barbershop
05.2018 - 03.2020
Hair Salon Manager
Hair Designers of Blaine
11.2012 - 06.2018
Cosmetology
Model College of Hair Design
Obtained Cosmetology Manager's License in 2009.
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