Megan Krawiec
Summary
Dedicated front desk associate, experienced in managing operations and improving service quality. Skilled in appointment scheduling, payment processing, and employee training, contributing to increased client engagement and satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Massage Envy
Rye Brook, NY
06.2025 - Current
- Managed front desk operations to ensure efficient client check-in and check-out procedures.
- Scheduled appointments and coordinated therapist availability daily.
- Handled incoming calls, resolving client concerns to improve overall service quality.
- Processed payments, ensuring accurate client accounts for financial integrity.
- Promoted membership programs and special offers, increasing client engagement and sales.
- Trained new employees on front desk procedures and business operations effectively.
- Executed routine cleanliness and organization tasks
- Maintained accurate daily records of transactions, including payments and cancellations.
Crew Member
Carvel Ice Cream Store
Cortlandt Manor, New York
05.2024 - 06.2025
- Served and scooped ice cream according to sizing specifications for optimal customer satisfaction.
- Maintained cleanliness of serving area.
- Collaborated with team to deliver efficient service during high-volume periods.
- Handled cash transactions effectively, ensuring accurate payment processing.
- Prepared ingredients and mixed flavors accurately following established recipes.
- Monitored inventory levels of flavors and toppings, supporting efficient restocking procedures and assortment.
- Trained new staff on equipment operation, safety procedures, and menu items.
- Maintained organized storage of cake molds, utensils, and soft-serve machinery parts.
Education
High School Diploma -
Putnam Valley High School
Putnam Valley, NY06-2022
General Studies
Dutchess Community College
Poughkeepsie, NYSkills
- Front desk management
- Appointment scheduling
- Payment processing
- Customer service
- Employee training
- Attention to detail
- Client relationship management
- Problem solving
- Cleanliness standards
- File management
Timeline
Front Desk Associate
Massage Envy
06.2025 - Current
Crew Member
Carvel Ice Cream Store
05.2024 - 06.2025
High School Diploma -
Putnam Valley High School
General Studies
Dutchess Community College