Megan Kretchmer
Richfield,USA
Summary
Dynamic sales associate with a proven track record at Sunglass Hut, excelling in customer service and retail loss prevention. Adept at building relationships and driving sales through effective merchandising and upselling. Known for an outgoing personality and problem-solving skills, consistently enhancing customer satisfaction and loyalty. Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
14
14
years of professional experience
Work History
Sales Associate
Sunglass Hut
Minnetonka, Minnesota
11.2023 - Current
- Trained new hires on company procedures, product knowledge, and customer service expectations
- Actively listened to customer concerns, addressing issues promptly and professionally
- Drove sales success by building displays and merchandising products
- Greeted customers and asked questions to assess needs
- Checked returned product condition before processing refunds
- Minimized store thefts through strategic monitoring and customer observation
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Removed dust and dirt from items, regularly cleaned store
- Handled cash register transactions efficiently and accurately
- Acquired extensive knowledge of products and services offered at store
Team Member
Under Armour
Bloomington, MN, USA
12.2017 - 03.2020
- Company Overview: Under Armour - Team Member
- Answered phones, helped with problems, customer service
- Restocked supplies to keep teams productive
- Adapted to operational needs, taking on different roles to support workflow
- Supported fellow team members with regular tasks and activities
- Completed assigned tasks under minimal supervision and to desired standard
- Implemented loss prevention strategies to minimize theft or damage of merchandise
- Assisted customers with inquiries and provided exceptional service
- Operated cash registers and accurately handled transactions
- Worked hard to quickly learn required tasks to maximize performance
- Under Armour - Team Member
Stocker
Menards
Bloomington, Minnesota
11.2018 - 02.2019
- Worked closely with team members to process shipments and unload incoming trucks
- Handled fragile merchandise with extra care to limit damages
- Maintained clean and organized stockroom in support of team productivity
- Helped individuals locate desired items, maintaining customer satisfaction and loyalty
- Answered customer and employee questions about merchandise availability or locations
Host
Lucky 13 Pub
Bloomington, MN, USA
11.2015 - 01.2018
- Company Overview: Lucky 13 Pub - Host
- Addressed customer concerns or complaints professionally and promptly
- Assisted servers in setting up tables with appropriate tableware and condiments
- Performed opening and closing duties such as turning on lights, preparing outdoor seating areas, and locking doors
- Greeted guests upon arrival and escorted them to their tables
- Monitored dining room capacity to ensure optimal guest experience
- Answered phone calls and provided information on menu items, specials, and operating hours
- Communicated with kitchen staff about wait times for open tables or large parties
- Assisted bussers in clearing tables to expedite turnover time between seatings
- Collaborated with management in planning events or promotions held at restaurant
- Lucky 13 Pub - Host
Host
Buffalo Wild Wings
Bloomington, MN, USA
06.2011 - 09.2015
- Company Overview: Buffalo Wild Wings - Host, customer service, kitchen
- Maintained cleanliness of hostess stand, lobby area, and menus
- Trained new hostesses on restaurant procedures and policies
- Answered phone calls and provided information on menu items, specials, and operating hours
- Reset tables quickly to achieve optimum turnaround times
- Cleaned and organized menus to increase sanitation and availability
- Maintained seating charts to optimize station rotations
- Balanced cash drawer at beginning and end of each shift
- Buffalo Wild Wings - Host, customer service, kitchen
Education
Diploma -
Richfield High school
Richfield, Minnesota06.2011
Skills
- Excellent people skills
- Guest relations
- Friendly and outgoing
- Problem-solving
- Reliable and punctual
- Relationship building
- Customer service
Timeline
Sales Associate
Sunglass Hut
11.2023 - Current
Stocker
Menards
11.2018 - 02.2019
Team Member
Under Armour
12.2017 - 03.2020
Host
Lucky 13 Pub
11.2015 - 01.2018
Host
Buffalo Wild Wings
06.2011 - 09.2015
Diploma -
Richfield High school