Megan Lanza
Palm Coast,FL
Summary
As a CNA student, I am driven to support patients within a healthcare environment. My attention to detail and friendly demeanor will enable me to be an effective advocate for residents and their requirements as I progress in my future CNA career.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Wendy's
Palm Coast, FL
11.2020 - Current
- Supervised team operations during shifts to ensure efficient service delivery and adherence to company standards.
- Trained and mentored new staff on procedures, enhancing overall team performance and customer satisfaction.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Implemented inventory management practices to reduce waste and optimize stock levels during peak hours.
Host/Busser
Flagler Fish Company
01.2023 - 03.2024
- Trained new hosts on customer service standards and operational procedures for smooth transitions.
- Monitored dining area cleanliness, ensuring adherence to health and safety regulations consistently.
- Managed reservation system, optimizing seating arrangements for maximum capacity and flow.
- Welcomed and seated guests efficiently, ensuring prompt service and positive first impressions.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
FLAGLER PALM COAST HIGH
Palm Coast, FL05-2022
License - CNA
Flagler Technical College
Palm Coast, FL04-2026
Skills
- Inventory management
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Compassionate
- Organized
- Dedicated
- CPR Certified
Timeline
Host/Busser
Flagler Fish Company
01.2023 - 03.2024
Shift Supervisor
Wendy's
11.2020 - Current
High School Diploma -
FLAGLER PALM COAST HIGH
License - CNA
Flagler Technical College