Open To Work
MEGAN LAQUET
Belleville,IL
Work Preference
Summary
Results oriented manager that strives to lead her team to exceed company goals and KPIs through open communication, clear direction, proper training, and an “associate first” mindset.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Americas Best Eyeglasses And Contacts
Collinsville, IL
12.2024 - Current
- Assisted in managing daily store operations, ensuring optimal customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented visual merchandising standards to improve product presentation and drive sales.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed fitting and adjustments of eyeglasses to ensure optimal comfort and performance.
- Educated clients on proper eyewear care, maintenance, and lens options for enhanced vision quality.
- Collaborated with healthcare professionals to coordinate patient care plans and follow-up appointments.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Bakery Manager
Publix Supermarkets
Clarksville, TN
12.2023 - Current
- Trained new associates in baking and decorating techniques, food safety standards and customer service skills.
- Maintained a high level of product quality by ensuring proper procedures were followed for all products.
- Recommended items to customers to fulfill bakery requests.
- Helped manage and lower shrink
- Worked with assistant to build and maintain attractive merchandising displays
- Performed quarterly inventory and maintained an accurate inventory level.
- Acted as Manager in Charge when no store manager was present(opened/closed store, maintained store standards, walked with inspectors, etc)
- Worked to build and maintain high morale through leading by example, having an open door policy, celebrating individual and team growth, and asking for and listening to team feedback
- Demonstrated premier customer service
- Reviewed and interpreted financial and item movement reports to make informed business decisions
Assistant Bakery Manager
Publix Supermarkets
Clarksville, TN
04.2022 - 12.2023
- Ensured compliance with health codes and food safety regulations at all times.
- Maintained inventory levels, ordered supplies, and monitored stock rotation to ensure freshness.
- Trained new associates in baking and decorating techniques to ensure that products meet company standards.
- Trained associates how to keep accurate inventory levels on hand, and how to correct discrepancies in inventory levels.
- Worked as a safety advocate for our department and store to ensure all associates are maintaining a safe working environment, according to company standards.
- Organized the department and maintained workspace organization.
- Followed planograms and flex lists to keep sales floor filled to company standards
- Wrote effective weekly schedule according to company guidelines to ensure allotted hours were properly allocated to meet labor demand
Baker/Decorator
Publix Supermarkets
Clarksville, TN
03.2020 - 04.2022
- Cleaned work surfaces throughout the day to keep the work station sanitary at all times.
- Maintained high standards of hygiene and cleanliness in the bakery to comply with health and safety regulations.
- Mixed, scaled, and shaped loaves and stick breads for sales floor and deli.
- Set up, garnished, and baked a variety of cookies, pastries, coffee cakes, and pies
- Proofed, scored and baked bread and rolls
- Set up and decorated a variety of cupcakes, round cakes, and sheet cakes for sales floor
- Set up and completed custom cake orders in a high volume and fast paced environment
- Took cake orders
- Trained new associates in baking and decorating techniques
- Helped keep track of inventory on hand
Pastry Cook
Gaylord Opryland Resort
Nashville, TN
10.2014 - 03.2020
- Provided assistance to bakery team members as needed on daily basis.
- Measured ingredients precisely according to recipe instructions.
- Mastered the art of baking a wide variety of breads, rolls, muffins, scones and cookies and pastries
- Maintained cleaning standards within the work area throughout shift.
- Successfully created new recipes for specialty items utilizing seasonal fruits and flavors.
- Trained new associates and interns to bake, decorate, and present according to company standards
- Proficient in using all types of kitchen equipment such as mixers, ovens and proofers.
- Experimented with new flavors and designs to provide unique options to customers.
- Adjusted recipes to accommodate dietary restrictions or allergies.
- Organized orders to be sent over to the hotel restaurants, cafes, and banquet rooms
Education
Associate in Applied Science (A.A.S.) - Baking and Pastry Arts
St. Louis Community College
St. Louis, MO05.2014
Associate in Applied Science (A.A.S.) - Culinary Arts and Food Management
Southwestern Illinois College
Belleville, IL12.2011
Skills
- Sanitation procedures
- Business management
- Employee scheduling
- Problem-solving abilities
- Active listening
- Team building and leadership
- Hiring and training
- Mentoring and coaching
- Sales techniques
Timeline
Assistant Store Manager
Americas Best Eyeglasses And Contacts
12.2024 - Current
Bakery Manager
Publix Supermarkets
12.2023 - Current
Assistant Bakery Manager
Publix Supermarkets
04.2022 - 12.2023
Baker/Decorator
Publix Supermarkets
03.2020 - 04.2022
Pastry Cook
Gaylord Opryland Resort
10.2014 - 03.2020
Associate in Applied Science (A.A.S.) - Culinary Arts and Food Management
Southwestern Illinois College
Associate in Applied Science (A.A.S.) - Baking and Pastry Arts
St. Louis Community College