MEGAN LATHAM

• Conducted thorough evaluations and redactions of sensitive information in public records to ensure compliance with Florida's public records laws.
• Oversaw service counter operations, facilitating marriage license issuance and passport processing. Managed fee collection to ensure compliance and accuracy. Delivered exceptional service to public and legal professionals.
• Achieved high productivity levels to enhance customer satisfaction and maintained document accuracy above 99%.
• Assisted nearly 3000 customers with document indexing and processing. Recorded over 2800 issued documents efficiently. Helped process approximately 400 marriage licenses and performed over 130 marriage ceremonies. Supported acceptance of more than 100 passports and facilitated taking over 40 passport photos.
• Demonstrated proficiency in Microsoft Excel, Word, Outlook, Teams, Adobe Acrobat, OnBase, Qflow, Civitek, and Oracle software applications.

• Oversaw payroll processing and maintained HR-related documentation.
• Managed accounts receivable and accounts payable.
• Tracked job closing, prepared vendor payable reports and cost allocations.
• Oversaw daily in office operations and served as the go-to management point of contact.
• Maintained office inventory and managed procurement.
• Prepared internal reports, communications, and administrative documents.
• Answered phones, responded to emails, and followed-up with vendors.
• Supported field superintendents with client paperwork, pay applications, and communications.

• Coordinated communications, financial processing, registration, record-keeping, and other administrative functions.
• Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
• Assisted in training new hires on company policies and procedures – fostering a more knowledgeable workforce capable of handling various tasks independently.
• Sole insurance coordinator for Lennar’s East Regional Operations Center for five years, and team lead for more than seven.
• Analyzed insurance for more than 3000 Trade Partners in 31 divisions for Lennar’s East Region.
• Maintained the overall compliance rate of 85% for all divisions in Lennar’s East Region.
• Facilitated the transfer of over 3000 Trade Partners from our third party insurance contractor, EBIX, to Jones in 2022.
• Proficient in Microsoft Excel, Microsoft Outlook, Microsoft Teams, JDE Edwards, Box, GetJones, and EBIX.

Pharmacy:

• Maintained customer confidentiality when selling prescriptions while demonstrating positive and outgoing behavior.
• Daily routine included processing shipments, stocking shelves, answering incoming calls, and other retail oriented tasks.

Connection Center / Photo Lab:

• Helped customers choose which carrier/phone best suits their specific needs.
• Explained contracts and answered any questions that arose.
• Provided standard customer and cashiering services.
• Trained in photo department Self Service Photo Printer support.
• Trained in providing maintenance on main wet lab printer.
• Opened/closed Connection Center department daily.

• Assisted with hiring process of new associates.
• Coached and trained associates.
• Created employee schedule week to week.
• Opened/closed store, provided cashiering services, and handled nightly deposits.
• Handled inventory control, shipments, and merchandise presentation.
• Helped with customer questions and concerns.