Sheri Scott
Ruskin,FL
Summary
Supported office organization and maintained detailed records for nearly 20 years. Assisted in daily operations of clerk of courts, applying knowledge of court principles, practices, and regulations. Collaborated with departments to provide high-quality customer service to internal teams and public clients. Contributed as a detail-oriented team player with strong organizational skills. Managed multiple projects simultaneously while maintaining accuracy.
Overview
26
26
years of professional experience
Work History
Senior Official Records Specialist
Hillsborough County Clerk of Circuit Court
Plant City, FL
09.2023 - Current
- Processed customer transactions efficiently, ensuring accuracy and adherence to company policies.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to improve workflow and address service challenges.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Provided thorough product knowledge to assist customers in making informed decisions on purchases.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Courtroom Specialist I
Hillsborough County Clerk of Court and Comptroller
Tampa, FL
12.2011 - 09.2023
- Monitor and ensure compliance with policies and procedures
- Establishes work schedules, assignments, goals and priorities, and ensure that work schedules are met.
- Follow all company policies and procedures to deliver quality work.
- Produce detailed, legible and accurate dockets
- Responds promptly and efficiently to requests and inquiries from; Judiciary, agencies, coworkers, departments and management in a professional and courteous manner.
- Establish and maintain positive relationships with all Judiciary and other agencies.
- Maintain Court Calendar
- Research cases prior to court to ensure accuracy be able to provide prompt information as needed during court sessions
- Process dockets after court in a timely manner
- Participates in office projects to assist with overall office compliance
Court Clerk II
Hillsborough County Clerk Of Circuit Court
Tampa, FL
12.2011 - 11.2012
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Provided assistance to attorneys and court personnel in courtroom
- Assisted court in scheduling hearings
- Reviewed court documents to process subpoenas, motions and pleadings.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Prepared court documents for filing in alignment with established protocols to support compliance.
Court Clerk I
Hillsborough County Clerk Of Circuit Court
Tampa, FL
10.2007 - 12.2011
- Reviewed court documents to process; Motions, Notice of Hearings, CRA's, Bonds, Information and pleadings.
- Performed routine data entry or document management.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Office Assistant
Hillsborough County Clerk Of Circuit Court
Tampa, FL
03.2007 - 10.2007
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Reviewed files, records and other documents to obtain information to respond to requests.
Senior Clerk
DHSMV- Bureau Of Administrative Review
Tampa, FL
06.2006 - 03.2007
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Processed documents and materials to disseminate information to appropriate parties.
- Assist with scheduling of Administrative Reviews
- Process notices of Review Hearings
- Completed clerical tasks such as filing, copying, answering phones and distributing mail.
Customer Service Intake Clerk
Mini Vacations, Inc.
Tampa, FL
02.2000 - 05.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Millbrook High School
Millbrook, New York06.1990
Skills
- Strong customer service and Interpersonal skills
- Proven Records Management and Operational knowledge
- Knowledge of statutes, rules, policies and procedures governing work unit
- Critical thinking and leadership
- Excellent organizational skills and ability to prioritize
- Strong attention to details
- Proficient in Microsoft 365 (Word,Excel, PowerPoint, Outlook)
- Excellent written and oral Communication
- Ability to maintain confidentiality and Security of information
Timeline
Senior Official Records Specialist
Hillsborough County Clerk of Circuit Court
09.2023 - Current
Court Clerk II
Hillsborough County Clerk Of Circuit Court
12.2011 - 11.2012
Courtroom Specialist I
Hillsborough County Clerk of Court and Comptroller
12.2011 - 09.2023
Court Clerk I
Hillsborough County Clerk Of Circuit Court
10.2007 - 12.2011
Office Assistant
Hillsborough County Clerk Of Circuit Court
03.2007 - 10.2007
Senior Clerk
DHSMV- Bureau Of Administrative Review
06.2006 - 03.2007
Customer Service Intake Clerk
Mini Vacations, Inc.
02.2000 - 05.2006
High School Diploma -
Millbrook High School