Megan Lathrop
Brownsburg,IN
Summary
Dynamic and dedicated server with exceptional customer service skills honed at Bru Burger Bar. Known for fostering guest engagement and efficiently managing cash handling. Proven ability to enhance customer satisfaction through warm interactions and teamwork, ensuring memorable dining experiences. Committed to maintaining high standards of service and safety in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Bru Burger Bar
03.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess
Upland FSQ Brewery
02.2023 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Seated patrons based on guest preferences and seating availability.
Barista
Kroger / Starbucks
11.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Front Counter Worker
Jacks Donuts
10.2020 - 06.2021
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
- Provided support during special events or promotions, contributing to overall success through teamwork and dedication.
- Enhanced customer experience with thorough product knowledge and helpful recommendations.
- Addressed customer inquiries and resolved issues promptly, maintaining a high level of customer satisfaction.
- Managed cash register operations, accurately handling transactions and balancing cash drawer daily.
Education
High School Diploma -
Brownsburg High School
Brownsburg, IN05-2022
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
Timeline
Hostess
Upland FSQ Brewery
02.2023 - 05.2023
Barista
Kroger / Starbucks
11.2022 - 02.2023
Server
Bru Burger Bar
03.2021 - Current
Front Counter Worker
Jacks Donuts
10.2020 - 06.2021
High School Diploma -
Brownsburg High School
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