Megan Laurenza
Erie,PA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The UPS Store
02.2026 - Current
- Guided customers in resolving shipping and document-related issues
- Delivered customer service by assisting with shipping, printing, and packaging needs
- Manage transactions using point-of-sale systems
- Maintain organized workspace and support daily store operations
Preschool Assistant Teacher
Little Sprouts LLC
06.2025 - Current
- Supported lead teachers in developing engaging, developmentally appropriate classroom activities to enhance student learning
- Assisted in implementing activities that fostered creativity and social-emotional growth among preschoolers
- Maintain a safe and organized classroom environment
- Assisted in daily care routines, ensuring a safe and nurturing environment during toileting and mealtime
Childcare Assistant
Covenant Preschool
Erie, PA
03.2024 - 12.2025
- Organized activities that fostered engagement and enhanced social skills among participants.
- Supervised children during after-school programming to ensure safety and facilitate positive interactions.
- Maintained a safe and supportive environment
- Engaged with parents during pick-up and drop-off to strengthen communication and build trust.
Barista
Starbucks
Wilmington, MA
08.2022 - 08.2024
- Delivered exceptional customer service in fast-paced environment to enhance customer satisfaction
- Crafted beverages and food items following company standards to ensure quality and consistency
- Operated POS systems and handled transactions
- Ensured cleanliness of workstations and public areas to promote a welcoming atmosphere
Education
MSOT - Occupational Therapy Program
Gannon University
Erie, PA06-2028
High School Diploma - Billerica, MA
Billerica Memorial High School
Billerica, MA01-2023
Completed two semesters of dual enrollment coursework -
Middlesex Community College
Bedford, MAAffiliations
- American Occupational Therapy Association
- Pi Theta Epsilon
- Student Occupational Therapy Association
Certification
- CPR / First Aid Certification
- Child Abuse Recognition and Reporting Training
- QPR Suicide Prevention Training (Question, Persuade, Refer)
- Suicide Awareness & Occupational Therapy for Suicide Survivors Training
- Elder Abuse Awareness Training
- Be There Certificate (Mental Health Peer Support Training)
- Trauma 101 Training
Leadership Experience
- Vice President, Pi Theta Epsilon, Assist with organizing professional development and service events, Support communication and collaboration among occupational therapy students
- Fundraising Chair, Student Occupational Therapy Association, Coordinate fundraising initiatives supporting student programming and events, Manage fundraising campaigns and outreach to students and faculty
Timeline
Customer Service Associate
The UPS Store
02.2026 - Current
Preschool Assistant Teacher
Little Sprouts LLC
06.2025 - Current
Childcare Assistant
Covenant Preschool
03.2024 - 12.2025
Barista
Starbucks
08.2022 - 08.2024
MSOT - Occupational Therapy Program
Gannon University
High School Diploma - Billerica, MA
Billerica Memorial High School
Completed two semesters of dual enrollment coursework -
Middlesex Community College