Megan Lawson

• Facilitated and managed various financial meetings with families and clients. Discussed assets, expenses, long-term and short-term investment goals to devise personalized financial plans
• Performed field underwriting and tracking of financial documents
• Coordinated medical examinations and revised appropriate documents for application submission
• Provided training for new business partners
• Developed and maintaining strong relationships with clients to maximize satisfaction

• Provided training, technical and regulatory guidance to rural Indiana transportation program staff. Specific areas of expertise include training for Passenger Assistance Techniques (PAT), Defensive Driving, Pre-Trip Inspections, and Emergency Procedures/Evacuations
• Statewide Map-21 liaison for Indiana's eleven (11) regional coordination plans. Updated the various regional Coordination Plans. Ensured that each agency was current with its Comprehensive Emergency Response Plan
• Lead Trainer in Indiana, Wisconsin, and Minnesota. Served as trainer for states of Nevada, California, South Dakota, Tennessee, Illinois, Ohio, Kentucky, Mississippi, Massachusetts, and New Hampshire. Created training logs and certificates, processed scholarship applications and wrote articles for each states newsletters
• Coordinated various multi-state programs; performed drug and alcohol site visitations and ensured proper collections and regulatory compliance was administered properly
• Performed educational training competency and compliance courses to employees

TRAININGS/CREDENTIALS

• ADA and Sensitivity
• Customer Service
• CTAA (Community Transportation Association of America) Passenger Service & Safety (PASS) Instructor
• Certified Safety and Security Officer
• NTI Advanced Mobility Securement Train-the-trainer

Projects

• Title VI Civil Rights (5311 agencies)
• Drug & Alcohol Regulations - Indiana, Tennessee, Wisconsin-site visitations, collections, and regulatory compliance
• Comprehensive Emergency Response Plan
• Service and Evaluation Planning
• Transit Watch Emergency Response Plan
• Public Transportation Agency Safety Plan (PTASP)
• Coordination and Mobility Management
• Surveys and Data Collection
• State DOT Assistance

• Provided customer service ensuring customers were satisfied with their reservations
• Drove sales and customer service while assisting guests with their rental services by quickly resolving issues
• Marketed ERAC's protection services and benefits for rentals to customers as well as to companies to earn their business
• Answered and managed over 50 customer calls incoming and outgoing. Coordinated questions with variety of insurance companies concerning customers' policies as well as personal rentals
• Maintained inventory of vehicles, by locating them from other ERAC branches and daily rental return manifest