Megan Leung
Federal Way,WA
Summary
Detail - oriented with a strong focus on enhancing customer experiences through effective communication and quality of service.
Overview
23
23
years of professional experience
Work History
Medical Assistant
King County Public Health
Seattle, WA
06.2001 - 06.2022
- Coordinated communication between healthcare providers and patients to ensure continuity of care.
- Ensured compliance with health regulations and organizational policies during daily operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Kaiser Permanente
Kent, WA
06.2009 - 05.2010
- Administered patient care and assisted with clinical procedures to enhance patient comfort.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Seattle University
Seattle, WA
06.2007 - 06.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
King County Public Health
Kent, WA
06.2002 - 06.2007
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Sales Associate
Old Navy
Tukwila, WA
05.1999 - 06.2000
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate offers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Vocational - Medical Assistant
Bryman College
Renton, WA06-2021
High School Diploma -
Kentwood High School
Kent, WA06-2000
Skills
- Customer service
- Patient flow management
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
Timeline
Medical Assistant
Kaiser Permanente
06.2009 - 05.2010
Medical Assistant
Seattle University
06.2007 - 06.2009
Medical Assistant
King County Public Health
06.2002 - 06.2007
Medical Assistant
King County Public Health
06.2001 - 06.2022
Sales Associate
Old Navy
05.1999 - 06.2000
Vocational - Medical Assistant
Bryman College
High School Diploma -
Kentwood High School