Megan Leung
Federal Way,WA
Summary
Detail - oriented with a strong focus on enhancing customer experiences through effective communication and quality of service.
Overview
23
23
years of professional experience
Work History
Medical Assistant
King County Public Health
06.2001 - 06.2022
- Coordinated communication between healthcare providers and patients to ensure continuity of care.
- Ensured compliance with health regulations and organizational policies during daily operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Kaiser Permanente
06.2009 - 05.2010
- Administered patient care and assisted with clinical procedures to enhance patient comfort.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Seattle University
06.2007 - 06.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
King County Public Health
06.2002 - 06.2007
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Sales Associate
Old Navy
05.1999 - 06.2000
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate offers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Vocational - Medical Assistant
Bryman College
Renton, WA06-2021
High School Diploma -
Kentwood High School
Kent, WA06-2000
Skills
- Customer service
- Patient flow management
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
Timeline
Medical Assistant
Kaiser Permanente
06.2009 - 05.2010
Medical Assistant
Seattle University
06.2007 - 06.2009
Medical Assistant
King County Public Health
06.2002 - 06.2007
Medical Assistant
King County Public Health
06.2001 - 06.2022
Sales Associate
Old Navy
05.1999 - 06.2000
Vocational - Medical Assistant
Bryman College
High School Diploma -
Kentwood High School