Megan Lyons
Kennewick
Summary
Enthusiastic and reliable professional whom takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
25
25
years of professional experience
Work History
Server
El Gaucho
09.2010 - 12.2024
- Delivered exceptional guest service in high-pressure dining environment.
- Managed multiple tables simultaneously, ensuring timely and accurate order delivery.
- Trained and mentored new staff on menu knowledge and customer service standards.
- Collaborated with kitchen staff to streamline food preparation processes and enhance dining experience.
Server
Il Fiasco
10.2007 - 12.2009
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hair Sylist
Angelo Mendi Boutique Salon
04.2005 - 10.2007
- Provided personalized hair consultations to determine client needs and preferences.
- Executed a variety of cutting, coloring, and styling techniques to achieve desired results.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted in training junior stylists on best practices and new techniques.
Server
The Ram Restaurant
02.2000 - 04.2005
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts - General
Tacoma Community College
Tacoma, WACosmetology - Cosmetology
Bates Technical College
Tacoma, WA01-2005
High School Diploma -
Stadioum High School
Tacoma, WA06-2002
Skills
- Strong work ethic
- Exceptional customer service
- Food and beverage pairings
- Guest engagement
Timeline
Server
El Gaucho
09.2010 - 12.2024
Server
Il Fiasco
10.2007 - 12.2009
Hair Sylist
Angelo Mendi Boutique Salon
04.2005 - 10.2007
Server
The Ram Restaurant
02.2000 - 04.2005
Associate of Arts - General
Tacoma Community College
Cosmetology - Cosmetology
Bates Technical College
High School Diploma -
Stadioum High School
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