Megan Marquez
Los Angeles,CA
Summary
Positive, upbeat associate bringing more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Playa Del Rey Center
Playa Del Rey, CA
02.2024 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
Shift Supervisor, Barista Trainer
Starbucks, Barista
Los Angeles, CA
03.2023 - Current
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Developed detailed lesson plans to ensure consistent delivery of training materials.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
Seasonal Salesperson - Active Department
Nordstrom
Los Angeles, CA
12.2021 - 02.2022
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Developed eye for detail and suggested accessories to complement purchase.
- Generated strong professional networks locally to initiate and foster profitable customer relationships.
- Drove sales through development of successful promotional strategies and product placement.
- Gathered information from clients to create solutions that achieved business needs and desires.
Customer Service Associate
In-N-Out Burger
Los Angeles, CA
12.2017 - 12.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Hospital Volunteer
UCLA Ronald Reagan Medical Center
Los Angeles, CA
01.2018 - 05.2019
- Helped transport patients and assisted with discharges.
- Performed general cleaning duties, keeping work areas clean and organized.
- Answered visitor questions, offered directions and escorted to destination.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Adhered to industry best practices, safety protocols and company policies.
- Scheduled and accompanied clients to medical appointments.
Education
Bachelor of Science - Biological And Physical Sciences
Arizona State University
Tempe, AZ06-2026
Associate of Science - Biological And Physical Sciences
Glendale Community College
Glendale, CA12-2024
High School Diploma -
Providence High School
Burbank, NC06.2019
Skills
- Customer Support
- Courteous demeanor
- Customer relations
- Customer Service
- Problem resolution
- Activity coordination
- Team collaboration
Certification
- BLS Training - [February 2023]
- Certified Nursing Assistant (CNA) - [February 2023]
Timeline
Certified Nursing Assistant
Playa Del Rey Center
02.2024 - Current
Shift Supervisor, Barista Trainer
Starbucks, Barista
03.2023 - Current
Seasonal Salesperson - Active Department
Nordstrom
12.2021 - 02.2022
Hospital Volunteer
UCLA Ronald Reagan Medical Center
01.2018 - 05.2019
Customer Service Associate
In-N-Out Burger
12.2017 - 12.2021
Bachelor of Science - Biological And Physical Sciences
Arizona State University
Associate of Science - Biological And Physical Sciences
Glendale Community College
High School Diploma -
Providence High School
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