Megan Martin
Madison
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Workplace Experience Coordinator
ATC
09.2020 - Current
- Utilize telephone, TEAMS and Outlook to deliver outstanding customer service.
- Address customer inquiries, concerns, and complaints by providing solutions and alternatives and follow up to confirm resolution.
- Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
- Coordinate large meetings, lunch and room setup.
- Collaborate with Local Relations to update LRTP local officials spreadsheet and send mailings to landowners.
- Assist Asset Data and Ratings with sending LiDAR letters to landowners informing them of potential low clearances on electrical lines to ensure safety.
- Schedule candidates' interviews for Human Resources and coordinate travel arrangements when necessary.
Cleaning Supervisor
Clean Power
12.2014 - 08.2023
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Evaluated employee performance and developed improvement plans.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
Associate's Degree - Liberal Arts And General Studies
MATC
Madison12.2014
Skills
- Customer Experience Enhancement
- Ability to Be Flexible
- Planning Schedules
- Microsoft Office
- Effective Working Relationships
- Customer Service and Assistance
- Calm and Professional Under Pressure
Timeline
Workplace Experience Coordinator
ATC
09.2020 - Current
Cleaning Supervisor
Clean Power
12.2014 - 08.2023
Associate's Degree - Liberal Arts And General Studies
MATC