Megan Martindale
Canton,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Office Manager/HR Representative
Affinity Hospice
Canton, GA
02.2022 - Current
- Over see the daily operations of a staff of over 30 employees
- Provided training to new hires on office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Oversee employee benefits administration, including health insurance enrollment, retirement plans
- Collaborated with department heads and executives to address employee relations issues, resolve conflicts, and promote a positive work environment
- Marketing and Sales, to help grow and support the company as well as maintaining relationships to ensure our long term growth
- Organized company events including holiday parties, team building activities .
Patient Access Representative
HCA Healthcare
Canton, GA
07.2022 - 09.2023
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Actively participated in team meetings and training sessions.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Verified insurance coverage for services provided by the facility.
- Answered phones promptly in a professional manner.
- Ensured accuracy of all data entered into computer system.
- Created new patient accounts in EMR system as needed.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Office Manager
Nexclin Medicine
Roswell, GA
06.2021 - 02.2022
- Oversaw day-to-day operations of a busy medical office, managing a team of administrative staff and coordinating schedules for healthcare providers
- Implemented efficient office policies and procedures to streamline patient flow and ensure timely appointments and treatments
- Collaborated with healthcare providers to ensure the delivery of high-quality patient care and adherence to regulatory standards and protocols
- Conducted staff training and development programs to enhance the office's performance and foster a positive work environment.
Trauma Registrar
WellStar Health
Austell, GA
04.2020 - 06.2021
- Conduct comprehensive data collection and abstraction of trauma patient information, ensuring accuracy and compliance with regulatory requirements
- Maintain trauma patient database and electronic health records, updating records in a timely manner
- Collaborate with healthcare team members to ensure accurate documentation of trauma events, treatments, and outcomes
- Assist in the preparation and submission of trauma registry reports to external organizations as needed.
- Collaborated with other departments within the hospital system on issues related to trauma registry operations.
Trauma Registrar
Halifax Health
Daytona Beach, FL
12.2017 - 04.2020
- Responsible for collecting and accurately entering data on trauma patients into electronic medical records system
- Collaborated with healthcare providers to ensure timely and complete documentation of trauma cases
- Participated in quality improvement initiatives to enhance data collection processes and reporting accuracy
- Maintained confidentiality of patient information and adhered to regulatory requirements related to trauma data management.
- Assisted with event planning activities such as booking venues or catering services.
Education
High School Diploma - General Studies
Sequoyah High School
05.2006
Associate of Applied Science - Healthcare Administration
Georgia Highlands College
Rome, GASkills
- Employee Supervision
- Operations Management
- Time Management
- Employee Training
- Scheduling Coordination
- Senior leadership support
- Conflict Management
- Microsoft Programs
- APS Hiring Systems
- ICIMS
- Medical Billing
- ICD-10
- HIPAA
- Medical Coding
Accomplishments
- Leadership Award 2016 - Georgia Lung Associates
References
References available upon request.
Timeline
Patient Access Representative
HCA Healthcare
07.2022 - 09.2023
Office Manager/HR Representative
Affinity Hospice
02.2022 - Current
Office Manager
Nexclin Medicine
06.2021 - 02.2022
Trauma Registrar
WellStar Health
04.2020 - 06.2021
Trauma Registrar
Halifax Health
12.2017 - 04.2020
High School Diploma - General Studies
Sequoyah High School
Associate of Applied Science - Healthcare Administration
Georgia Highlands College