Megan McClure
Marion,IA
Summary
Versatile worker with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate customer needs.
Overview
11
11
years of professional experience
Work History
Receptionist
Physicians Clinic of Iowa
11.2022 - Current
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments using electronic health record (EHR) systems, improving workflow efficiency.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Coordinated communications between medical staff and patients, fostering a collaborative environment.
Server Shift Leader
Pedalers Fork
07.2021 - 06.2024
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Handled a fast pace, multitasking environment professionally throughout the dining area and kitchen to provide prompt and excellent service for every customer.
Key Carrier
Home Goods
02.2020 - 07.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Designed and built displays per week to generate customer interest in store merchandise.
Associate
Home Goods
08.2017 - 02.2020
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Dietary Aide
Ridge View Assisted Living
08.2015 - 08.2017
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Reported and documented resident changes in consumption or behaviors.
Education
High School Diploma -
John F Kennedy High School
Cedar Rapids, IA05.2019
Skills
Customer Relationship Management
Operational Efficiency
Team Player
Conflict and Complaint Resolution
Transactions and Cash Handling
Specials Promotion and Upselling
Maintaining Clean Work Areas
Natural Leadership
POS Inventory System Operation
Timeline
Receptionist
Physicians Clinic of Iowa
11.2022 - Current
Server Shift Leader
Pedalers Fork
07.2021 - 06.2024
Key Carrier
Home Goods
02.2020 - 07.2021
Associate
Home Goods
08.2017 - 02.2020
Dietary Aide
Ridge View Assisted Living
08.2015 - 08.2017
High School Diploma -
John F Kennedy High School