Megan McElveen
Summary
Motivated individual with extensive experience in customer service and sales. Strong communication and interpersonal skills for providing superior customer service. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
10
10
years of professional experience
Work History
Retail Sales Representative
Empire Distributors
05.2021 - Current
- Generated brand awareness and positive product impressions to increase sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained to become a Certified Wine Specialist.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed strong rapport with customers and created positive impression of business.
Bartender
Wicked Weed Funkatorium
08.2020 - 05.2021
- Expanding my ability and passion for educating customers on the brewing process and explanations of different types of beer.
- Sharpened my sales techniques and team-oriented sales focus by working with coworkers to promote our new releases and special vintages to guests.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Intern
Hunger and Health Coalition of Boone
05.2020 - 08.2020
- Worked diligently to develop program-wide solutions to problems created by the unexpected Covid-19 crisis.
- Was able to develop my cultural competency in regard to rural Appalachian poverty through interactions with clients.
- Utilized my strong customer service skills in order to create relationships with the clients and teach coworkers how to interact with clients effectively.
- Used my knowledge of social stratification to help coworkers deconstruct their personal biases towards clients.
Floor Manager and Bartender
Ridgeline Food and Spirits •
03.2019 - 03.2020
- Expanded the training program in order to further maximize staff's ability to provide impressive service.
- Built relationships with vendors to manage orders and negotiate costs.
- Reduced inventory losses by creating new drink menu items to move older products.
Bar and Front of House Manager
Gaijin Noodle Bar
08.2017 - 08.2018
- Maintained communication and planned beverage and food orders with distribution sales representatives from various vendors.
- Interviewed, hired and trained new employees.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Science - Sociology, Family and Intimate Relationships
Appalachian State University
Boone, NC05.2020
Skills
- Customer Service
- Revenue Growth
- Sales Goal Attainment
- Computer Proficiency and Microsoft Office
- Sales Expertise
- Leadership
- Suggestive Selling
- Interdepartmental Collaboration
- Supply Chain Optimization
Timeline
Retail Sales Representative
Empire Distributors
05.2021 - Current
Bartender
Wicked Weed Funkatorium
08.2020 - 05.2021
Intern
Hunger and Health Coalition of Boone
05.2020 - 08.2020
Floor Manager and Bartender
Ridgeline Food and Spirits •
03.2019 - 03.2020
Bar and Front of House Manager
Gaijin Noodle Bar
08.2017 - 08.2018
Bachelor of Science - Sociology, Family and Intimate Relationships
Appalachian State University