Megan McGhie
Warwick,RI
Summary
Results-focused operations leader with a background in managing multimillion-dollar businesses, increasing sales, and improving the customer experience. Leading recruiting, training, and performance coaching for large teams while strengthening repeat business through relationship-based service, clear communication, and consistent follow-through on customer needs, concerns, and sales opportunities.
Overview
16
16
years of professional experience
Work History
General Manager
Back 40
North Kingstown, RI
01.2024 - Current
- Direct daily operations of a high-volume, multimillion-dollar business generating approximately $5+ million in annual sales.
- Lead, coach, and manage a team of approximately 75 employees, establishing performance expectations and creating a customer-focused sales culture.
- Drive revenue by identifying opportunities to increase sales, improve the customer experience, encourage repeat business, and strengthen customer loyalty.
- Recruit, interview, hire, train, and develop employees while providing ongoing coaching and performance feedback.
- Build relationships with customers through personalized service, active listening, and prompt resolution of questions or concerns.
- Communicated recommendations and options to customers, identifying individual needs and creating tailored solutions.
- Maintain relationships with vendors, employees, customers, and business partners through consistent and professional communication.
Assistant General Manager
Union & Main
East Greenwich, RI
02.2022 - 01.2024
- Managed daily operations, customer service, sales performance, staffing, and employee development to ensure smooth business functionality.
- Trained and coached employees on customer engagement and service standards, enhancing overall customer experience.
- Built strong relationships with guests and developed repeat business through personalized, attentive service.
- Resolved customer concerns and service issues while maintaining positive relationships and protecting the reputation of the business.
- Balanced operational and administrative priorities, ensuring high accuracy and professionalism in all tasks.
Lead Infant Teacher / Lead Preschool Teacher
Early Childhood Education
05.2010 - 02.2022
- Supported long-term family relationships through consistent, personalized communication that strengthened family engagement and support.
- Provided daily updates to parents on individual needs, progress, concerns, schedules, policies, and recommendations.
- Acted as the main contact for families by listening to concerns, answering questions quickly, and following up on issues.
- Managed confidential records while maintaining clear communication across multiple channels and building trust.
- 10 years of experience.
Education
Human Sciences
University of Rhode Island
Kingston, RI 05-2013
Skills
- Marketing, Sales & Revenue Growth
- Revenue target achievement
- Customer Retention
- Needs-Based Selling
- Client Relationship Management
- Lead & Customer Follow-Up
- Objection Handling
- Customer Service
- Team Leadership
- Performance Management
- Goal Achievement
- Data Management
- Conflict Resolution
- Verbal & Written Communication
- Objection management
Timeline
General Manager
Back 40
01.2024 - Current
Assistant General Manager
Union & Main
02.2022 - 01.2024
Lead Infant Teacher / Lead Preschool Teacher
Early Childhood Education
05.2010 - 02.2022
Human Sciences
University of Rhode Island