Megan McGovern
Saugerties,NY
Summary
Dedicated and compassionate professional with a versatile skill set in childcare, child development, and customer service. Proven ability to create a safe, nurturing, and engaging environment for children while delivering exceptional customer service to parents and guardians. Adept at fostering positive relationships with both children and adults, with a keen understanding of individual needs and preferences. Excellent communication and interpersonal skills, ensuring effective collaboration with families and providing a seamless customer experience. Skilled in managing multiple responsibilities, maintaining a calm demeanor in high-pressure situations, and resolving issues promptly. Committed to promoting the well-being and development of children while delivering outstanding service that exceeds expectations. Eager to contribute enthusiasm, reliability, and a genuine passion for childcare and customer satisfaction to a dynamic team.
Overview
4
4
years of professional experience
Work History
Server
Red Onion Restaurant
Saugerties, NY
01.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Set up tables in between patrons to reduce wait times.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies during slow periods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Personal Babysitter
Zoraida,
Ellenville, NY
08.2020 - 12.2021
- Assisting with meals, snacks, and bedtime routines for the children.
- Communicated with parents about daily activities and any concerning behaviors.
- Remaining alert at all times while caring for multiple children simultaneously.
- Maintaining a positive attitude while being patient and understanding with the children.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Completing light housekeeping tasks such as tidying up toys and books.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Organized creative activities to develop children's physical, emotional and social growth.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Responsibly watched children while parents were out.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Used organization and time management skills to multitask and keep children on set schedules.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Using problem-solving skills to anticipate potential issues before they arise.
- Organized various activities, games, crafts and outings to keep children entertained.
Server
Big E's Deli
Cottekill, NY
01.2021 - 05.2021
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Garnished dishes and beverages to serve visually appealing menu items.
- Set up tables in between patrons to reduce wait times.
- Provided exceptional service to high volume of daily customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies during slow periods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
Delivery Driver
Bennys Pizza
Stone Ridge, NY
03.2020 - 08.2020
- Presented order bills and collected payments for deliveries.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Contacted customers prior to delivery to coordinate delivery times.
- Maintained positive relationships with customers to promote further business opportunities.
- Presented customers with bills and receipts to collect payment for delivered food.
- Processed online payments via credit card, debit card or PayPal.
- Assisted in loading and unloading supplies when needed from suppliers or vendors.
Education
Associate of Science - Human Services
Ulster County Community College
Stone Ridge, NY12-2023
High School Diploma -
ZoraidaRondout Valley High School
Accord, NY06-2021
Psychology
BennysSunPaltz Paltz
New Paltz, NYSkills
- Food Delivery
- Order Management
- Supply Restocking
- Cash Handling
- Wine Pairings
- Liquor, Wine, and Food Service
- Behavior Monitoring
- Schedule Management
- Light Housekeeping
- Homework Assistance
- Child Supervision
- Child Development
- Age-Appropriate Activities
- Conflict Resolution
- Early Childhood Development
- Responsible Driver
- Certified in First Aid and CPR
Timeline
Server
Red Onion Restaurant
01.2023 - Current
Server
Big E's Deli
01.2021 - 05.2021
Personal Babysitter
Zoraida,
08.2020 - 12.2021
Delivery Driver
Bennys Pizza
03.2020 - 08.2020
Associate of Science - Human Services
Ulster County Community College
High School Diploma -
ZoraidaRondout Valley High School
Psychology
BennysSunPaltz Paltz
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