Megan McKinnon
Alpharetta,GA
Summary
Driven and dependable professional with a proven track record at Aqua-tots Swim School and Mount Pisgah Christian School, enhancing customer satisfaction through meticulous cash handling and fostering loyalty with exceptional service. Excelled in team collaboration and crisis management, demonstrating patience and a professional demeanor. Skilled in time management and customer service, consistently ensuring smooth operations and positive guest experiences.
Overview
2
2
years of professional experience
Work History
Front Desk
Aqua-tots Swim School
11.2023 - 05.2024
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Managed reservations system effectively, minimizing mix-ups and overbooking.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled emergencies calmly and professionally while following proper protocols.
Caretaker
Mount Pisgah Christian School (Aftercare)
08.2022 - 05.2023
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Established trust with families by demonstrating reliability, punctuality, and genuine care for their children.
- Handled conflict resolution among children using effective problem-solving strategies that promoted empathy and understanding.
- Assisted children with homework assignments, fostering academic success and confidence in their abilities.
- Liaised with parents and guardians to discuss child progress.
Education
No Degree -
Mount Pisgah Christian School
Alpharetta, GA05.2025
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Customer Service
- Friendly and outgoing
Timeline
Front Desk
Aqua-tots Swim School
11.2023 - 05.2024
Caretaker
Mount Pisgah Christian School (Aftercare)
08.2022 - 05.2023
No Degree -
Mount Pisgah Christian School