Megan McQuaid
Rootstown,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Committed to delivering outstanding experiences to every customer. Eager to enhance skills and contribute to company growth. Known for being proactive, punctual, and a team player.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Altercare of Louisville
Louisville, Ohio
07.2025 - Current
- Assisted residents with daily living activities and personal care tasks.
- Experience with hoyer lifts, sit to stand, and gate belt transfers.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe environment for residents and staff members.
- Documented patient care activities accurately in electronic health records.
- Enhanced resident satisfaction by addressing concerns promptly and professionally.
3rd Shift Packing and Problem Solve
Amazon Fulfillment Center
Canton, Ohio
11.2024 - 04.2025
- Processed Amazon orders by packing items from cages and carts efficiently.
- Assisted with priority orders to ensure prompt fulfillment.
- Resolved packaging issues through effective problem-solving techniques.
- Operated machinery on assembly line to maintain workflow efficiency.
- Collaborated with team to achieve timely order completion.
Digital Customer Experience Advisor
Delta Defense LLC
Remote, Ohio
11.2022 - 11.2024
- Handled digital means of communication through chats, SMS messages, and emails.
- Used the SalesForce system to change and update member accounts and process membership payments when needed.
- Provided answers to state law questions regarding firearms and concealed carry permits.
- Held a property and casualty license for the state of Ohio.
- Assisted customers with inquiries about products and services, ensuring clarity and satisfaction.
- Resolved customer complaints promptly by identifying issues and proposing practical solutions.
Stay at Home Mother/Homemaker
Self-Employed
Rootstown, Ohio
04.2014 - 10.2022
Co-Owner
T&M Roofing & Remodeling LLC
Ravenna, Ohio
07.2014 - 09.2016
- Identified potential solutions to issues and implemented tactics to resolve those promptly.
- Formed and sustained strategic relationships with clients.
- Kept records for production, inventory, income, and expenses.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed and submitted tax forms and returns.
Education
High School Diploma -
Rootstown High School
Rootstown, OhioSkills
- Detail-Oriented
- Excellent Communication Skills
- Problem-Solving
- Time Management
- Patient care
- Team collaboration
- Medical terminology
Certificates Licenses
- Inactive Ohio property and casualty insurance license
- CNA license, #603066270825
Timeline
Certified Nursing Assistant
Altercare of Louisville
07.2025 - Current
3rd Shift Packing and Problem Solve
Amazon Fulfillment Center
11.2024 - 04.2025
Digital Customer Experience Advisor
Delta Defense LLC
11.2022 - 11.2024
Co-Owner
T&M Roofing & Remodeling LLC
07.2014 - 09.2016
Stay at Home Mother/Homemaker
Self-Employed
04.2014 - 10.2022
High School Diploma -
Rootstown High School