Summary
Overview
Work History
Education
Skills
Timeline
Server

Megan Merda

Summary

Dynamic and highly reliable professional with extensive experience working in customer service. Proven ability to manage high-volume environments while delivering customized experiences. Strong multitasking and problem-solving skills to ensure outstanding customer experience and client satisfaction. Passionate about working with youth and individuals who experience struggles with mental health.

Overview

2
2
years of professional experience

Work History

Server

Longhorn Steakhouse
08.2023 - Current
  • Display enthusiasm and knowledge about restaurant menu items, products and specials.
  • Transmit orders to bar and kitchen by recording guests' choices and identifying special dietary needs or requests.
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Obtain revenue by totaling charges; issuing bills; accepting payments.
  • Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Bartender

Longhorn Steakhouse
03.2024 - 02.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Created customized cocktails based on guest preference and dietary needs.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Server

Aladdin's Eatery
05.2023 - 08.2023
  • Obtained orders in a timely, professional, and friendly manner and later delivered orders to customers.
  • Regularly checked on guests to ensure satisfaction with their food, beverage and experience by consistently offering professional, friendly and engaging services.
  • Supported other areas of the restaurant as requested, including answering telephones and assisting take-out orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Ensured accurate cash handling and processed transactions swiftly.

Private Nanny

Personal Employer
12.2022 - 05.2023
  • Provided compassionate care to a child with emotional and behavioral challenges and ensured support of their needs.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Adapted caregiving approaches based on the child's mood and unique emotional needs.
  • Maintained a healthy and safe play environment for the children.
  • Worked with the child and a mental health professional to rectify behavioral issues.

Education

Bachelor of Science - Psychology

Ohio University
Athens, OH
05-2024

Skills

  • Strong multitasking
  • Customer service
  • Team player attitude
  • Outgoing personality
  • Complex Problem-solving
  • Memory retention
  • Attention to details
  • Basic accounting
  • Adaptability
  • Relationship building
  • Emotional support

Timeline

Bartender

Longhorn Steakhouse
03.2024 - 02.2025

Server

Longhorn Steakhouse
08.2023 - Current

Server

Aladdin's Eatery
05.2023 - 08.2023

Private Nanny

Personal Employer
12.2022 - 05.2023

Bachelor of Science - Psychology

Ohio University

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Megan Merda