Megan Michael
Overland Park,KS
Summary
Dedicated hard worker with proven expertise in HIPAA compliance and exceptional time management abilities, honed at Retina Associates and Lawrence Humane Society. Excelled in applying creative solutions and logical reasoning to enhance patient services and operational efficiency, while monitoring patient flow. Demonstrated interdisciplinary communication and organization, significantly improving patient care and administrative processes. Consistently performs to the best of my ability, finding the most efficient process to daily tasks.
Overview
4
4
years of professional experience
Work History
Patient Services Representative
Retina Associates
01.2024 - Current
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Medical Associate
Lawrence Humane Society
09.2020 - 12.2023
- Assisted in surgical procedures, ensuring proper sterile technique and efficient surgical support.
- Consistently managed working in a fast, high stress work environment multitasking to satisfy all needs of the day. This requires significant detail oriented skills.
- Learn new skills and knowledge everyday, each new experience allows further growth. Consistently finding the most efficient route for completing tasks, allowing more work to be added each day.
- Organized new scheduling protocol to eliminate over booking, while prioritizing staff time to be able to complete all necessary daily tasks.
- Implemented evidence-based practice guidelines in daily tasks, promoting best practices within the clinic setting.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Bachelor of Arts - Liberal Studies
Arizona State University
Tempe, AZ12-2024
Skills
- Healthcare knowledge
- HIPAA Compliance
- Appointment Scheduling
- Excellent time management abilities
- Creative solutions
- Logical reasoning
- Interdisciplinary communication
- Professionalism and Confidentiality
Timeline
Patient Services Representative
Retina Associates
01.2024 - Current
Medical Associate
Lawrence Humane Society
09.2020 - 12.2023
Bachelor of Arts - Liberal Studies
Arizona State University
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