Amanda Morris
Shelbyville,IN
Summary
Focused Patient Service Representative with 18 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Midwest Eye Consultants
Shelbyville , IN
2020.03 - Current
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Reviewed patient records for accuracy and completeness of data entry.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Collected copayments from patients at time of service.
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage..
- Participated in team meetings to discuss new initiatives or process improvements.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ran credit card batches and balanced deposits on daily basis.
Patient Services Representative
Borchert Optometry
Shelbyville , IN
2004.04 - 2020.03
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Provided information regarding billing procedures and payment options to patients.
- Reviewed patient records for accuracy and completeness of data entry.
- Collected copayments from patients at time of service.
- Processed payments through cash register accurately and efficiently.
- Assisted optometrists in performing eye examinations and fitting contact lenses.
- Adjusted eyeglass frames to fit customers' faces accurately.
- Dispensed eyeglasses according to prescription specifications.
- Educated patients on proper lens cleaning techniques and frame maintenance.
- Conducted visual field tests using automated perimeters.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Education
High School Diploma -
Shelbyville Sr High School
Shelbyville, IN1991-06
Prenursing Studies
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Appointment Scheduling
- Healthcare Knowledge
- Insurance Verification
- Patient Registration
- Medical Filing
- Patient Intake
- Medicaid
- HIPAA Compliance
- Medical Terminology Knowledge
- Medical Insurance
Affiliations
- Reading
- Cruising
- Spending time with grandchlidren
Certification
- Pharmacy Technician
References
References available upon request.
Timeline
Patient Services Representative
Midwest Eye Consultants
2020.03 - Current
Patient Services Representative
Borchert Optometry
2004.04 - 2020.03
High School Diploma -
Shelbyville Sr High School
Prenursing Studies
Ivy Tech Community College of Indiana
- Pharmacy Technician
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