Megan Middleton
Hot Mops
Bay Minette,AL
11
years of professional experience
Results-driven professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance customer satisfaction and resolve complaints effectively. Adept at multitasking and training new employees, contributing to a positive work environment while maintaining high standards of organization and attention to detail.
Work History
Cleaner
4 Years 1 Month- Maintained cleanliness and sanitation standards in assigned areas to ensure safe environments.
- Conducted detailed inspections of facilities to identify maintenance needs and report issues promptly.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Provided exceptional customer service by addressing client concerns regarding cleanliness promptly.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Laborer
1 Year 6 Months- Operated machinery to package products efficiently and safely.
- Assisted in maintaining cleanliness and organization of work area.
- Followed safety procedures to minimize workplace hazards.
- Collaborated with team members to meet production targets consistently.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
Waitress
2 Years 3 Months- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area.
- Assisted in training new staff on service protocols and menu knowledge.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Managed multiple tables simultaneously while ensuring quality service standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service
3 Years 7 Months- Increased customer service ratings significantly through personable service.
- Operated register to provide great customer service.
- Provided excellent customer service, addressing member needs promptly and courteously.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Boosted customer service scores, attentively addressing and resolving customer complaints.
- Provided outstanding customer service by addressing visitor needs promptly.
- Trained newly hired employees on routine tasks and customer service.
- Strengthened company reputation by delivering exceptional customer service and support.
- Maintained exceptional customer service standards throughout every shift.
- Assisted stock workers and customer service agents throughout shifts.
- Resolved customer service issues related to pricing or discounts.
Education
High School Diploma
Skills
Customer service
New employee training
Critical thinking
Task prioritization
Excellent communication
Decision-making
Multitasking Abilities
Communication and interpersonal skills
Organizational skills
Strong work ethic
Verbal and written communication
Conflict resolution
Attention to detail
Reliability and punctuality
Timeline
Cleaner
Hot Mops
08.2020 - 09.2024Read More
Laborer
Gulf Packaging
02.2019 - 08.2020Read More
Waitress
R&R Seafood
08.2017 - 11.2019Read More
Customer Service
Rue 21
01.2014 - 08.2017Read More
Baldwin County High School
High School Diploma
Read More