Megan Mihalte
FlowerMound
Summary
Passionate about providing top-class customer service, leveraging strong listening, empathy, and patience skills to ensure client satisfaction. Specialized in handling escalated client dissatisfaction complaints and skilled in conflict resolution to reach mutually beneficial resolutions. Committed to handling conflicts and dissatisfied clients in a manner that sets us apart. Excellent customer service skills, combined with a strong work ethic, ethical mindset, and dedication. Approachable and personable on a professional level, always eager to take on new challenges.
Overview
9
9
years of professional experience
Work History
Mortgage Servicer
Mr.Cooper
05.2022 - Current
- Working remote in a virtual environment in a dedicated area for privacy to the customer
- Inbound and outbound calls, documenting clear data, debit collector
- Certified in escrow, Loss mitigations and Customer relations
- Providing customer service care by problem solving to find the best solution to keep their home: By reminding them of their mortgage payment, creating loss mitigations cases, refinancing or going over escrow review statements
- Ability to keep all company sensitive documents secure
McGuiness Dermatology
01.2022 - 05.2022
- Reviewing Documentations making sure its update to date and Accurate with each patient
- Taking 100 inboard calls per day call center
- Verifying insurance benefits and explaining to patients what their insurance will cover/cost before their appointment
- Taking Copays/Deductible payments along with accounting and booking the till for the day/month
Questcare MEDICAL CLINIC ENVISION HEALTH SERVICES
07.2018 - 01.2022
- Verifying Insurance Benefits and checking to see if it is in network, and creating prior authorization for medications
- Scheduling patients, greeting and verifying patient demographics
- Writing out accurate medical terminology messages to the Medical Assistant
- Interfaces with referring offices in obtaining referrals, CPT coding, ICD-10
- Maintained a neat and clean reception area to protect patient privacy abiding HIPAA Guidelines
- Scanning/faxing of various medical documents
- Creating referrals and following thru on each insurance referral has booked with receiving office
- Experience working with Commercial, Medicare and/or Medicaid Services
Operation Manager
Spa Castle & The One Boutique Hotel
07.2015 - 05.2018
- Responsible for 100+ incoming and outgoing phone calls daily
- Setting appointments/reservations using Booker
- Knowledgeable of variety list of services, amenities and history of the company
- Reviewing all rules and regulations with guest upon check in
- Issuing membership registration contracts
- Update memberships in database and developing monthly membership report
- Organize class schedule and develop a safe, professional Yoga class setting
- Collect contracted Yoga teacher hours for invoicing at the end of each pay period
- Responsible for events thru social media by posting new specials & promotions
Physician Office Representative
Baylor Scott & White - MEDPROVIDER
05.2017 - 03.2018
- Handled 150 - 200 calls per day for both inbound and outbound
- Scheduling patients, verifying insurance and entering demographics
- Taking brief messages using basic triage for 34 doctors and medical assistants when they were unavailable
- Assisted with prescription refills and sample request
- Abide by HIPAA's set guidelines
- Skilled in EPIC Medical computer program
Education
Associates Degree -
North Central Texas College
CorinthCollin College
Preston RidgeBrookhaven College
Farmers BranchHigh Diploma -
Marcus High School
05.2007
Skills
- Adobe
- Attention to Detail
- Conflict Resolution
- Critical Thinking
- Customer Service
- ECommerce
- EPIC
- Escrow certified
- Excel
- HIPAA
- Internet browser software
- Inventory management
- Leadership and training
- Microsoft Office
- Outlook
- Payroll
- Point of sale POS software
- PowerPoint
- Photoshop
- Retail
- Spreadsheet software
- Tax preparation software
- Time Management
Timeline
Mortgage Servicer
Mr.Cooper
05.2022 - Current
McGuiness Dermatology
01.2022 - 05.2022
Questcare MEDICAL CLINIC ENVISION HEALTH SERVICES
07.2018 - 01.2022
Physician Office Representative
Baylor Scott & White - MEDPROVIDER
05.2017 - 03.2018
Operation Manager
Spa Castle & The One Boutique Hotel
07.2015 - 05.2018
Collin College
Brookhaven College
High Diploma -
Marcus High School
Associates Degree -
North Central Texas College