Job Search Status
Open to workDesired start date: Open to discussion
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Philadelphia, PA
Open to relocation: No
Open To Work
Megan Miller
Philadelphia,PA
Work Preference
Summary
Strategic leader known for high productivity and efficient task completion. Excel in leadership, strategic planning, and operational process improvement. Strong communication, team collaboration, and problem-solving skills ensure success in driving business objectives and enhancing organizational performance.
Overview
24
24
years of professional experience
Work History
Executive Director
ABA CENTERS
Horsham, PA
2025.12 - Current
- Drive strategic improvements to enhance operational and organizational efficiencies.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Initiated strategy to drive company growth and increase market share and profitability.
- Oversaw divisional marketing, advertising and new product development.
- Monitored key business risks and established risk management procedures.
- Oversaw business-wide changes to modernize procedures and organization.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Directed technological improvements, reducing waste and business bottlenecks.
Area Director
JEVS At Home
Philadelphia, PA
2024.04 - Current
- Culture creator in the organization.
- Recruit, train, and manage staff members.
- Maintained a strong relationship with key stakeholders who had an impact on the success of operations.
- Collaborate with senior leadership to develop long-term plans for growth in the area.
- Conduct regular meetings with managers to review performance metrics and discuss areas of improvement.
- Analyze data from customer surveys and identified opportunities for improvements in service quality.
- Established effective communication channels between different teams.
- Developed and implemented strategies to enhance operational efficiencies in the area.
- Coordinate with other departments to ensure smooth execution of projects.
- Monitored daily operations to identify any potential risks or issues that could affect the business objectives.
Practice Manager
Blue Pearl Pet Hospital
Christiana, DE
2021.02 - 2024.04
- Reviewed monthly financial statements for accuracy and completeness.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing.
- Managed vendor relationships for supplies and services related to the practice.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Consulted with clinicians to develop business strategy.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
- Recruited, hired and trained new medical and facility staff.
Practice Manager
Oak Street Health
Philadelphia, PA
2019.02 - 2020.11
- Reviewed monthly financial statements for accuracy and reforcast as needed.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, clinic staff, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Partner with community outreach to develop relationships and build visibility of the practice.
- Strategize with community outreach, clinicians and RVP to develop new business process.
- Review and adapt processes to streamline workflow and grow patient panel.
Area Director
Bayada Home Health
Philadelphia, PA
2002.06 - 2019.02
- Conducted regular meetings with managers to review performance metrics and discuss areas of improvement.
- Developed annual budget plans for each department and reforecasted monthly and quarterly.
- Established effective communication channels between different teams.
- Collaborated with senior leadership to develop long-term plans for growth.
- Created and monitored KPIs related to financial performance, customer satisfaction, employee morale.
- Enforced compliance regulations throughout the organization while ensuring adherence to industry standards.
- Monitored daily operations to identify any potential risks or issues that could affect the business objectives.
- Recruited, trained, and managed staff members across multiple departments within the area.
- Analyzed market trends in order to adjust product offerings accordingly.
- Led regular team meetings to communicate updates, gather feedback, and discuss strategies.
- Oversaw recruitment, hiring, and onboarding processes to build a high-performing team.
- Fostered positive relationships with customers to enhance satisfaction and loyalty.
- Managed team performance through regular evaluations, feedback, and goal-setting.
Education
Master of Social Work - Social Sciences
Temple University
Philadelphia, PA1998-08
Bachelor of Arts - Social Sciences
Holy Family University
Philadelphia, PA1991-05
Skills
- Operational efficiency
- Performance management
- Strategic planning
- Financial management
- Team collaboration
- Customer satisfaction
- Communication skills
- Leadership development
- Operations management
- Staff training and development
- Brand awareness
- Employee engagement
- Project planning
- Documentation skills
- Employee performance management
- Multi-unit management
- Active listening
- Interpersonal communication
- Process improvement
Timeline
Executive Director
ABA CENTERS
2025.12 - Current
Area Director
JEVS At Home
2024.04 - Current
Practice Manager
Blue Pearl Pet Hospital
2021.02 - 2024.04
Practice Manager
Oak Street Health
2019.02 - 2020.11
Area Director
Bayada Home Health
2002.06 - 2019.02
Master of Social Work - Social Sciences
Temple University
Bachelor of Arts - Social Sciences
Holy Family University