Megan Morris
Orlando,FL
Summary
Highly motivated and results-driven Hospitality professional passionate about delivering exceptional service and maintaining brand standards.
Overview
8
8
years of professional experience
Work History
Personal Travel Professional
The Ritz-Carlton Yacht Collection
09.2020 - 12.2023
- Served as the primary point of contact for guests and travel agents.
- Seamlessly delivered courteous and professional service while demonstrating extensive knowledge of the luxury yacht product.
- Cultivated and sustained relationships throughout the reservation process, leveraging the reservations system to streamline bookings and facilitate payments.
- Provided thorough responses to inquiries regarding yacht features, ports, and onboard experiences, with a commitment to fostering long-term guest loyalty.
VIP Services Coordinator
The JW Marriott
08.2019 - 09.2020
- Built strong relationships with VIP clients, fostering loyalty and repeat business.
- Enhanced guest satisfaction by promptly addressing and resolving VIP guest concerns and requests.
- Provided exceptional service by quickly responding to requests from VIP clients, ensuring their satisfaction throughout their stay.
- Assisted in training new team members on company policies and procedures related to the handling of VIP services.
Front Desk Agent
The Ritz-Carlton
11.2017 - 09.2019
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Increased guest loyalty with exceptional communication skills and personalized service.
- Supported sales efforts through upselling rooms.
Front Office Supervisor
The SandPearl Resort
09.2016 - 11.2017
Guest Relations Coordinator
The St. Regis
01.2016 - 07.2016
Guest Relations Intern
Disney College Program
08.2015 - 01.2016
Education
Bachelor of Arts - Hospitality Management
University of South Florida
Sarasota, FL12.2017
Skills
- Attention To Detail
- Relationship Building
- Critical Thinking
- Product Knowledge
- Adaptable
- Empathy
- Time Management
- Active Listening
Timeline
Personal Travel Professional
The Ritz-Carlton Yacht Collection
09.2020 - 12.2023
VIP Services Coordinator
The JW Marriott
08.2019 - 09.2020
Front Desk Agent
The Ritz-Carlton
11.2017 - 09.2019
Front Office Supervisor
The SandPearl Resort
09.2016 - 11.2017
Guest Relations Coordinator
The St. Regis
01.2016 - 07.2016
Guest Relations Intern
Disney College Program
08.2015 - 01.2016
Bachelor of Arts - Hospitality Management
University of South Florida
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