Megan Morris
Orlando,FL
Summary
Seasoned professional in property, real estate, and community association management with diverse experience in residential and commercial properties. Skilled in tenant relations, lease administration, and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Property Manager |
The Shopping Center Group, LLC
Orlando, FL
05.2022 - Current
- Performed regular inspections of buildings and grounds to ensure all safety standards were met.
- Developed budgets, monitored expenses, and prepared financial reports for each property under management.
- Managed day-to-day operations of commercial properties including scheduling repairs and responding to emergencies.
- Collaborated closely with legal counsel to resolve disputes between landlord and tenants.
- Ensured adherence to all applicable zoning laws and building codes when making improvements or renovations to existing structures.
- Coordinated with vendors providing services such as janitorial work, landscaping, security systems installation and monitoring.
- Provided guidance on how to maximize return on investment from commercial real estate holdings.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
Tenant Coordinator|
The Shopping Center Group, LLC
Orlando, FL
04.2021 - 05.2022
- Coordinated repairs, maintenance, and improvements to rental properties as needed.
- Resolved disputes between tenants in an effective manner.
- Advised tenants on proper use of common areas within the property boundaries.
- Prepared detailed records of each tenant's rental activity including rent payments, deposits, fees.
- Managed a database of tenant information including contact details, lease agreements, payment history.
- Responded promptly to any complaints or requests from tenants related to their leased space, financial ledger or other issues.
- Utilized active listening and strong communication skills to promote positive working relationships with both vendors and tenants.
Leasing and Marketing Manager |
Aspen Square Management
01.2019 - 05.2021
- Created promotional materials, such as flyers and brochures, for marketing campaigns.
- Conducted market research and analysis to identify potential tenants.
- Managed tenant relations by responding to inquiries, addressing complaints, and resolving issues in a timely manner.
- Organized events and activities to attract new tenants and retain existing ones.
- Performed regular property inspections to ensure safety standards are met.
- Maintained accurate records of all leasing activity including applications, rent payments, renewals.
- Analyzed financial data related to leasing operations such as budgeting, cash flow management.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Leasing and Event Coordinator |
Emerald Isle Realty
Emerald Isle, NC
05.2016 - 05.2017
- Assisted customers in selecting short-term or long-term vacation properties that best suited their needs and budgets.
- Provided detailed information on attractions, entertainment, special events, and accommodations available in the destination areas.
- Maintained records of customer interactions using computerized database systems.
- Responded promptly to customer inquiries via telephone calls, emails or social media messages.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Collaborated with clients to identify their goals and expectations from the event.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Provided on-site support during the day of the event including problem solving if necessary.
Assistant Property Manager |
The Arbors at Carolina Forest
01.2016 - 11.2016
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepared monthly financial reports for review by the property manager.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Customer Service Representative |
Universal Studios
06.2013 - 08.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Counted and balanced cash drawer at the beginning and end of shift.
- Processed customer payments by cash or credit card accurately and efficiently.
- Implemented marketing tactics increasing sales.
Front Desk Agent |
Rosen Inn Hotels and Resorts
04.2014 - 07.2014
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Maintained daily records of room availability and rates.
- Managed cash drawer according to established accounting guidelines.
- Performed administrative duties such as filing documents, preparing correspondence.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Arranged special accommodations for guests to enhance visitor experiences.
Education
High School Diploma -
Freedom High School
05-2014
Skills
- Lease administration
- Tenant relations
- Rent collection
- Cost Control
- Building operations
- Event Planning
- Time management abilities
- Financial budgeting and reporting
- Public relations
- Property Maintenance
- Tracking operating expenses
- Customer Service
- Vendor Management
- Facilities Management
- Adaptability
- Professionalism
- Strategic Planning
- Problem-solving aptitude
- Construction management
- Proficient in all Microsoft programs
- Exceptional communication skills
- Adaptable
- Proficient in cash management
- Advanced knowledge of Microsoft Office Suite
- Yardi software proficiency
References
- Nichole Medley, Former Supervisor, (321) 298 - 4554
- Sean Whiting, Former Supervisor, (786) 760 - 4633
- Gabby Wong, Colleague, (954) 812 - 8988
- Haley Boyle, Colleague, (770) 906 - 3460
Certification
- Real Estate Sale Associate License
References
References available upon request.
Timeline
Commercial Property Manager |
The Shopping Center Group, LLC
05.2022 - Current
Tenant Coordinator|
The Shopping Center Group, LLC
04.2021 - 05.2022
Leasing and Marketing Manager |
Aspen Square Management
01.2019 - 05.2021
Leasing and Event Coordinator |
Emerald Isle Realty
05.2016 - 05.2017
Assistant Property Manager |
The Arbors at Carolina Forest
01.2016 - 11.2016
Front Desk Agent |
Rosen Inn Hotels and Resorts
04.2014 - 07.2014
Customer Service Representative |
Universal Studios
06.2013 - 08.2014
- Real Estate Sale Associate License
High School Diploma -
Freedom High School
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