MEGAN MORRISON

• Resolved customer issues through effective communication and problem-solving strategies.
• Collaborated with cross-functional teams to enhance customer experience and streamline processes.
• Analyzed customer feedback to identify trends and implement improvements in service delivery.
• Developed training materials to onboard new team members on best practices for customer interactions.
• Utilized CRM systems to track interactions and ensure accurate follow-up with customers.
• Advocated for customer needs by presenting insights to management for strategic decision-making improvements.
• Educated customers about billing, payment processing, and support policies and procedures.
• Responded proactively and positively to rapid change.
• Trained staff on operating procedures and company services.

• Managed showroom environment, focusing on effective product presentation and promoting customer engagement strategies.
• Guided team members through sales technique training and product knowledge sessions to improve overall performance.
• Analyzed stock levels and instituted inventory management strategies to achieve cost reduction and improve supply chain efficiency.
• Formulated and executed promotional strategies to drive showroom traffic and elevate customer experience.

• Facilitated travel arrangements
• Handled confidential and sensitive information with discretion and tact.
• Processed travel expenses and reimbursements
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

• Managed inventory levels to ensure timely product availability and reduce excess stock.
• Collaborated with contractors to provide customized tile solutions for diverse projects.
• Developed strong relationships with suppliers to optimize pricing and product selection.
• Implemented process improvements that enhanced workflow efficiency in installation procedures.
• Resolved customer inquiries, providing expert advice on tile selections and installation methods.
• Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
• Strengthened relationships with vendors to ensure timely deliveries and maintain a diverse product selection.

• Streamlined office operations to enhance workflow and productivity.
• Managed scheduling, ensuring efficient allocation of resources and personnel.

• Assisted in project management tasks, tracking progress and facilitating team collaboration.
• Coordinated events
• Conducted research for presentations
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated monthly meetings.
• Answered high volume of phone calls and email inquiries.
• Provided professional administrative support during board meetings, i-agenda preparation and minute-taking duties.
• Prepared and edited presentations
• Managed vendor relationships
• Led special projects, collaborating with cross-functional teams to achieve strategic goals.

Built stone displays for the showroom for three Alpha Granite Stores.

Created spreadsheets, request forms, build forms, approval forms to streamline the process in creating displays.

Displays were published in a number of California Home magazines throughout Northern and Southern California.

Created designs that showed installation options, operated tile saws, grinders polishers, epoxies, thinset, grout etc...

Continuity throughout the stores while maintaining a behind the scenes and face for the reputation of quality Alpha Granite was known for.