Megan Muhammad
Springfield
Summary
Dedicated Certified Pharmacy Technician with strong customer service skills and effective communication abilities. Proficient in data entry, claim adjudication and problem solving. Committed to enhancing patient care and interactions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CarelonRx Home Delivery
02.2024 - 07.2024
- Worked as a customer care and escalation technician. I would assist customer service representatives and/or members with processing refills/placing orders, make payments, profile updates and when needed explain policy and procedures, as well as help de-escalate upset members
Certified Pharmacy Technician
Carson's Northridge Pharmacy
09.2017 - 02.2024
- Customer service was my number one priority. I was also responsible for data entry, filling, claim adjudication, inventory, and taking non controlled prescriptions from doctors/nurses, as well as reaching out to them for rx refills and/or clarifications
Certified Pharmacy Technician
Walgreens Pharmacy
08.2015 - 07.2017
- Primary responsibilities include: customer service, entering/filling prescriptions, third party billing, assisting pharmacist, answering phone, communicating with doctors/nurses regarding patients, inventory maintenance, and follow up with patients on new medications
Certified Pharmacy Technician
CVS Pharmacy
11.2012 - 08.2015
- Responsible for customer service, entering/filling prescriptions, third party billing, assisting pharmacist and customers, answering phones, and inventory maintenance
Doctor Call Technician/Certified Pharmacy Technician
BioScip Pharmacy
07.2010 - 05.2011
- Communicated with physicians in reference to patients' prescriptions, to verify information if needed and to obtain refill authorizations. Also provided customer service to patients calling in with concerns on their medications and/or orders.
Customer Service Representative
Assurant
08.2008 - 07.2010
- Worked as a customer service representative in a hazard insurance processing center, receiving calls from homeowners, insurance agents, and contractors regarding property damage(s). Responsibilities include: update customers account with required information, pay hazard insurance premiums, disburse claim checks, and explain company policies and procedures.
Certified Pharmacy Technician
Springfield Regional Medical Center
03.2007 - 07.2008
- Duties include: assisting the pharmacist in answering phones and communicating with nursing staff and physicians on patient orders, drug dispensing, making IV's, chemos, TPN's, compounds and solutions, patient billing, inventory management, maintenance and utilization of Pyxis
Senior Certified Pharmacy Technician
Walgreens Pharmacy
06.2004 - 03.2007
- Responsible for customer service and answering phones entering and filling prescriptions, third party billing, assisting pharmacist, keeping accurate inventory, order/return supplies on daily basis, maintain robot (PARATA)
Pharmacy Technician
Rite Aid Pharmacy
03.2003 - 07.2004
- Responsible for customer service, entering/filling prescriptions, assisting pharmacist and customers, answering phones, maintaining robot, and inventory maintenance
Education
High School -
Northeastern High School
Springfield, OHSkills
- Customer service
- Data entry
- Claim adjudication
- Problem solving
- Attention to detail
- Effective communication
- Time management
Certification
- PTCB certified March 2006 expires May 31, 2026 # 3501-0106-0341-979
Experience Summary
I have been a pharmacy technician for over 20 years. I've worked in several fast-paced retail pharmacies, two acute hospital facilities, two mail order pharmacies and an independent pharmacy. I have also had 24 years of experience with customer service, dealing with all kinds of people in various situations. I feel that with my previous experience and data entry skills I could quickly adapt to this position.
Timeline
Certified Pharmacy Technician
CarelonRx Home Delivery
02.2024 - 07.2024
Certified Pharmacy Technician
Carson's Northridge Pharmacy
09.2017 - 02.2024
Certified Pharmacy Technician
Walgreens Pharmacy
08.2015 - 07.2017
Certified Pharmacy Technician
CVS Pharmacy
11.2012 - 08.2015
Doctor Call Technician/Certified Pharmacy Technician
BioScip Pharmacy
07.2010 - 05.2011
Customer Service Representative
Assurant
08.2008 - 07.2010
Certified Pharmacy Technician
Springfield Regional Medical Center
03.2007 - 07.2008
Senior Certified Pharmacy Technician
Walgreens Pharmacy
06.2004 - 03.2007
Pharmacy Technician
Rite Aid Pharmacy
03.2003 - 07.2004
High School -
Northeastern High School