Hi, I’m
Megan Nemo
Cottage Grove,MN
Summary
Reliable and motivated individual passionate about delivering top-notch customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
years of professional experience
1
Certification
Work History
By The Yard
Sales Associate
02.2022 - Current
Job overview
- Manages friendly and professional customer interactions.
- Records and maintains accurate and efficient records in customer database. (Acumatica)
- Tailors sales approaches and techniques to specific client needs to increase sales and marketing effectiveness.
- Handles inbound calls and emails to provide product information, answer questions, and resolve purchase hesitations.
- Represents company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Clothes Mentor
Key Holder
01.2019 - 02.2022
Job overview
- Oversaw store operations by counting cash drawers and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Maintained knowledge of current products, sales, and promotions including policies regarding payment, exchanges, and security practices.
- Created social media posts to drive sales in store and over phone.
Target
Phone Operator and Sales Associate
05.2015 - 01.2019
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed over 50 customer calls per day.
- Assisted with setting VMG/ transitions.
- Supported promotional plans by updating signage with price changes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Park High SchoolCottage Grove, MN
High School Diploma
2015
Skills
- Microsoft Office Suite
- Data Entry
- CRM (Acumatica)
- Time Management
- Detail-Oriented
- Customer Service
- Problem Solving
- Active Listening
- Money Handling
- Multi-Line Phone
Certification
IHP Level 1 - Integrative Health Practitioner Institute
Timeline
Sales Associate
By The Yard
02.2022 - Current
Key Holder
Clothes Mentor
01.2019 - 02.2022
Phone Operator and Sales Associate
Target
05.2015 - 01.2019
Park High School
High School Diploma
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