Megan O'Reilly
Columbus,MT
Summary
I am an organized and dependable employee that has been successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities in order to meet customer service and production goals, additionally I thrive in fast paced environments. I have a broad range of experience in customer service and a natural ability to communicate and listen to both my management and guests or customers.
Overview
2
2
years of professional experience
Work History
White Water Raft Guide
Absaroka River Adventures
06.2021 - Current
- Guided groups of up to 1-8 people on scheduled trips down the Stillwater and Yellowstone Rivers.
- Built personal relationships with guests to promote positive experiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues and emergencies on the water.
- Informed tour members of safety risks associated with rafting and provided them with knowledge on self rescue and safety on the water, confirming customer security.
- Checked shuttle vehicles for cleanliness, safety and functionality.
- Arranged for additional resources and personnel when needed to accommodate larger group requests.
- Performed boat and equipment maintenance and repairs when necessary.
- Cleaned and maintained shop appearance on a daily basis to ensure comfortability and image to our guests.
Guest Services Shift Leader
Bridger Bowl
11.2022 - 03.2023
- Established team priorities, maintained schedules and monitored performance of the ticket scanning and lift ops teams to ensure the base area ran smoothly and did not become congested.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Problems ranged upset guests to lost children, and severe injury management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Arts - Fine Arts
Montana State University - Bozeman
Bozeman, MT05.2026
High School Diploma -
James Madison High School
Peachtree City, GA06.2022
Skills
- Financial Transactions
- Safety Gear
- Transportation and Travel
- Customer Satisfaction
- Visitor Registrations
- Multitasking Abilities
- Active Listening
- Self-Motivated
- Problem-Solving
- Dependable and Responsible
- Cultural Awareness
- First Aid/CPR
- Opening and Closing Skills
- Cleanliness and Sanitation
Timeline
Guest Services Shift Leader
Bridger Bowl
11.2022 - 03.2023
White Water Raft Guide
Absaroka River Adventures
06.2021 - Current
Bachelor of Arts - Fine Arts
Montana State University - Bozeman
High School Diploma -
James Madison High School