Megan Payne
Charleston
Summary
Motivated HR Specialist, skilled in employee relations, onboarding, and coordinating supervisor training classes. Strong communication and empathy skills drive successful onboarding experiences and enhance employee engagement. Embrace challenges with resilience and strategic thinking to support organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Human Resource Specialist
WV DMV
Charleston
02.2025 - Current
- Maintained accurate employee records in HR information systems.
- Responded to employee inquiries regarding benefits and company policies.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Scheduled or conducted new employee orientations.
- Hired employees and processed hiring-related paperwork
- Partner with hiring managers to ensure a smooth recruiting and onboarding experience.
- Assisted in processing employee onboarding and orientation procedures.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Maintain accurate supervisor training records and track required compliance modules.
- Created training materials for new hires and provided orientation sessions.
- Coordinated training and development programs to enhance employee skills and support career growth.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Financial Trainee
WV DOH
Charleston
05.2024 - 02.2025
- Responsible for scanning and maintaining files.
- Receives, sorts, and distributes incoming and outgoing mail.
- Types a variety of documents from verbal or written instructions.
- Keeps a log of items received and sent.
- Answers the telephone, screens calls, takes messages and complaints, and gives information to the caller regarding the services and procedures of the organizational unit.
- Operates the office equipment, such as a computer, adding machine, copier, fax machine, or other office equipment.
Medical Receptionist
Advanced Eyecare Solutions
South Charleston
01.2024 - 05.2024
- Greeting patients professionally, both in person and on the phone.
- Quickly answering or properly referring to questions and issues.
- Optimizing provider schedules and patient satisfaction with efficient scheduling.
- Ensuring the availability of treatment information by retrieving and updating patient records.
- Verifying financial records and collecting patient charges while filing and expediting third-party claims.
- Maintaining office inventory and equipment by anticipating supply needs, and expediting supply orders.
Owner and Operator
Nails by Megan Keaton
South Charleston
12.2020 - 01.2024
- Managed daily operations of nail salon, ensuring smooth workflow and customer satisfaction.
- Designed and executed marketing strategies to attract new clients and retain existing ones.
- Oversaw inventory management, including ordering supplies and maintaining product quality standards.
- Developed relationships with clients, providing personalized services to enhance their experience.
- Maintained cleanliness and organization of salon, ensuring compliance with health regulations.
- Resolved client complaints promptly, fostering a positive atmosphere in the salon environment.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Nail Technician
Polished Nail Salon And Spa
Charleston
2016 - 2020
- Provided nail care services including manicures and pedicures at a busy salon.
- Maintained cleanliness and sanitation of tools and workstations per industry standards.
- Advised clients on nail care products and services suited to their needs.
- Assisted in training new technicians on techniques and salon policies.
- Managed appointment scheduling to optimize service flow and client satisfaction.
- Collaborated with team members to enhance the overall salon experience for clients.
- Ensured compliance with health regulations to promote a safe environment for clients.
- Provided excellent customer service through friendly interactions with clients.
Associate/Department Manager
Lowe's
Charleston
2012 - 2017
- Trained and developed staff on product knowledge and operational procedures.
- Oversaw inventory management to maintain stock levels and product availability.
- Implemented safety protocols to ensure a secure shopping environment for customers.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Education
Business Administration
Bridge Valley Community And Technical College
South Charleston, WV01-2026
Associate Of Applied Science (AAS) - Early Childhood Education
Bridge Valley Community And Technical College
South Charleston, WV05-2014
Skills
- Tracking supervisor training
- Employee relations
- Microsoft Office Suite
- Onboarding and orientation
- Management development
- Empathy
- Communication skills
- Paperwork verification
- Project planning
Certification
Lean Six Sigma - Yellow Belt
Timeline
Human Resource Specialist
WV DMV
02.2025 - Current
Financial Trainee
WV DOH
05.2024 - 02.2025
Medical Receptionist
Advanced Eyecare Solutions
01.2024 - 05.2024
Owner and Operator
Nails by Megan Keaton
12.2020 - 01.2024
Nail Technician
Polished Nail Salon And Spa
2016 - 2020
Associate/Department Manager
Lowe's
2012 - 2017
Business Administration
Bridge Valley Community And Technical College
Associate Of Applied Science (AAS) - Early Childhood Education
Bridge Valley Community And Technical College