Megan Pecor

•Conduct interviews with clients to collect personal, financial, and household information for eligibility determination.
• Evaluate applications and determine eligibility for public assistance programs according to state and federal regulations.
• Research and verify documentation to ensure compliance with program requirements.
• Assist clients with completing applications and understanding available benefits and services.
• Provide accurate information and support to clients, community agencies, and the public via phone and in-person interactions.
• Maintain confidential records while ensuring timely and accurate case processing.
• Manage multiple cases simultaneously while meeting productivity and service standards.

• Maintained accurate records of client interactions and service delivery.

• Completed onboarding processes for new hires, ensuring compliance with company policies and employment requirements.
• Created and managed job offers and maintained applicant records in Workday.
• Processed and verified new hire documentation, including I-9 forms and employment agreements.
• Maintained confidential employee personnel files and records.
• Reviewed, updated, and approved employee timesheets using Kronos to ensure accurate payroll processing.
• Scheduled meetings and coordinated employee events and communications.
• Managed office supply inventory and conducted audits to control expenses.
• Audited invoices and expenses for accuracy and policy compliance.
• Responded to customer and employee inquiries, resolving issues professionally and efficiently.
• Processed DMV paperwork, vehicle registrations, titles, and sales documentation while maintaining compliance with state regulations.
• Trained new employees on office procedures, systems, and company policies.

• Led daily kitchen operations while maintaining food quality and safety standards.
• Trained and mentored new employees on procedures and customer service expectations.
• Maintained compliance with health and sanitation regulations.
• Collaborated with team members to improve efficiency and service quality.

• Communicated effectively with front-of-house team to enhance customer service experience.